Escm (Esourcing Capability Model)
From Handwiki The eSourcing Capability Model (eSCM) is a framework developed by ITSqc at Carnegie Mellon University in order to improve the relationship between IT Services providers and their customers.
These services can be very different: IT outsourcing, IT hosting, application development and maintenance outsourcing, networking services, business process outsourcing.
eSCM is twofold: eSCM-CL for Clients and eSCM-SP for Service Providers. These two models are consistent, symmetrical and complementary for each side of the client-provider relationship and this is the strength and the uniqueness of this model.
See also
- eSCM-CL
- eSCM-SP
- Capability Maturity Model
External links
- Information from ITSqc, Carnegie Mellon University
- Frequently Asked Questions (FAQ) about eSCM model - Spanish/Español
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Categories: [Information technology management]
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☰ Source: https://handwiki.org/wiki/ESCM_(eSourcing_Capability_Model) | License: CC BY-SA 3.0
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