Comparison of help desk issue tracking software

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This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.

System  | Creator  | License | Implementation language(s)  | Back end | Launch Date

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Faveo Helpdesk  | Ladybird Web Solution  | Proprietary  | PHP | MySQL | 2015
GLPI | INDEPNET  | GPL | PHP | MySQL | 2003
HEAT  | FrontRange Solutions  | Proprietary  | .NET  | Microsoft SQL Server, Oracle | 1990
HelpDesk  | Text  | Proprietary  | JavaScript, Node.js | MySQL, PostgreSQL | 2019
Jira Service Management | Atlassian | Proprietary, Free for non-commercial use; hosted & on-premises  | Java | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2003
OTRS | OTRS | Proprietary  | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2001
Znuny  | Znuny GmbH  | GPL-3.0 | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2021
Request Tracker | Best Practical Solutions, LLC  | GPL | Perl | MySQL, PostgreSQL, Oracle | 1999-10-13
Roundup | Roundup-Team  | MIT, Zope | Python | MySQL, PostgreSQL, SQLite, Berkeley DB | 2001-08-18
Spiceworks | Spiceworks IT Software  | Proprietary; free for use  | Ruby | sqlite  | 2006
Supportworks | Hornbill Systems  | Proprietary  | Visual C++ and PHP | Microsoft SQL Server, MySQL, Oracle, Sybase | 1994
SysAid | SysAid Technologies  | Proprietary  | Java, C# | MySQL, Derby, Oracle, Microsoft SQL Server | 2002
Tracker | Automation Centre  | Proprietary  | Groupware, requires Lotus Notes  | IBM Lotus Domino  | 2001
TrackerSuite.Net | Automation Centre  | Proprietary  | C# | Microsoft SQL Server | 2006
Trac | Edgewall Software  | BSD-3-Clause | Python | MySQL, PostgreSQL | 2004
Zammad | Zammad GmbH  | AGPL v3  | Ruby | MySQL, PostgreSQL | 2016
Zendesk | Zendesk, Inc. | Proprietary  | Ruby | MySQL, Amazon AWS, Amazon Redshift | 2007

## See also

* Comparison of issue-tracking systems
* Networked Help Desk
* OSS through Java

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