M (virtual assistant)

Short description: Discontinued virtual assistant by Facebook

Developer(s)| Facebook, Inc.

M was a virtual assistant by Facebook, first announced in August 2015, that claimed to automatically complete tasks for users, such as purchase items, arrange gift deliveries, reserve restaurant tables, and arrange travel. It was intended to compete with services such as Siri and Cortana.[1] [2] In practice, over 70% of requests were answered by human operators.[3]

## History

By April 2017, M was available to a small test audience of 10,000 users. It worked inside the Facebook Messenger instant messaging service.[4]

If a user made a request for M, it used algorithms to determine what the user wanted. If M did not understand, a human took over the conversation, unbeknownst to the user.[4]

The project was run by Alex Lebrun, of chatbot startup Wit.ai, which was bought by Facebook. The project began in 2015. In April 2017, the MIT Technology Review called M "successful",[4] although it noted that "M is so smart because it cheats."

In April 2017, Facebook enabled "M Suggestions," based on the pure machine portion of M, for users in the United States . M Suggestions scanned chats for keywords and then suggested relevant actions. For example, a user writing "You owe me $20" to a friend might trigger M Suggestions to enable the user's friend to pay the user via Facebook's payment platform.[5][6]

In January 2018, Facebook announced that they would be discontinuing M.[7] The company stated that what they learned from M would be applied to other artificial intelligence projects at Facebook.[8] It came out after M's shutdown that no more than 30% of M's answers to requests had ever been served by the AI system; 70% or more were from the humans backing the system.

## References

1. ↑ Kelly, Heather (August 26, 2015). "Facebook made its own Siri: Meet M". https://money.cnn.com/2015/08/26/technology/facebook-m-virtual-assistant/.
2. ↑ Hempel, Jessi (August 26, 2015). "Facebook Launches M, Its Bold Answer to Siri and Cortana". Condé Nast. https://www.wired.com/2015/08/facebook-launches-m-new-kind-virtual-assistant/.
3. ↑ "Customer Service Combining Human Operators". https://www.coursesidekick.com/computer-science/1403005.
4. ↑ 4.0 4.1 4.2 Simonite, Tom (2017-04-14). "Intelligent Machines Facebook's Perfect, Impossible Chatbot". Massachusetts Institute of Technology Technology Review. https://www.technologyreview.com/s/604117/facebooks-perfect-impossible-chatbot/.
5. ↑ Statt, Nick (April 6, 2017). "Facebook's AI assistant will now offer suggestions inside Messenger". Vox Media. https://www.theverge.com/2017/4/6/15200836/facebook-messenger-m-suggestions-ai-assisant.
6. ↑ Lee, Nicole (April 6, 2017). "Facebook's AI assistant is ready to hang out in Messenger". AOL. https://www.engadget.com/2017/04/06/facebook-m-suggestions/.
7. ↑ Kozlowska, Hanna (8 January 2018). "Facebook is shuttering M, its personal assistant aided by AI and humans". Quartz (Atlantic Media). https://qz.com/1174749/facebook-is-shuttering-m-its-personal-assistant-that-was-powered-by-both-humans-and-ai/.
8. ↑ Newton, Casey (8 January 2018). "Facebook is shutting down M, its personal assistant service that combined humans and AI". The Verge (Vox Media). https://www.theverge.com/2018/1/8/16856654/facebook-m-shutdown-bots-ai.

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Discontinued|

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