Dispute (credit card)

In a credit card or debit card account, a dispute is a situation in which a customer questions the validity of a transaction that was registered to the account. Customers dispute charges for a variety of reasons, including unauthorized charges, excessive charges, failure by the merchant to deliver merchandise, defective merchandise, dissatisfaction with the product(s) or service(s) received, or billing errors. Chargeback fraud, also known as friendly fraud, could occur when the cardholder identifies a purchase on their transaction statement as fraudulent and disputes it. A 2022 study by Ethoca and PYMNTS.com found that 71% of ecommerce transaction disputes were due to service errors.[1]

In the United States , in the event of fraud, the cardholder is liable for a maximum of $50 worth of fraudulent charges.[2] Many card issuers will waive this fee.[3]

## References

1. ↑ "What is Friendly Fraud". Ethoca. December 15, 2020. https://www.ethoca.com/friendly-fraud.
2. ↑ 15 U.S.C. § 1643
3. ↑ "Tips to help consumers with disputes on credit card charges - USATODAY.com". https://www.usatoday.com/money/perfi/credit/2009-01-25-consumer-credit-card-charge-disputes_N.htm.

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Credit, charge and debit cards

Major cards|

* American Express
* Diners Club
* Mastercard
* Debit Mastercard
* Maestro
* Visa
* Visa Debit
* Visa Electron

Regional and
specialty cards|

* Bancomat
* BC Card
* BCA Card
* Cabcharge
* Dankort
* Discover
* EFTPOS
* Electronic Payment Services (EPS)
* Elo
* Forbrugsforeningen
* Girocard
* Interac
* Isracard
* JCB
* Mir
* MEPS
* NETS
* PayPak
* RuPay
* Troy
* UnionPay
* UATP
* V Pay
* Verve

Defunct cards|

* Access
* Bankcard
* Carte Blanche
* Carte Bleue
* Choice
* enRoute
* Eurocard
* Everything
* Laser
* Rail Travel Card
* Revolution Card
* Solo
* Switch
* PIN

Accounts|

* Payment card number
* Card association
* Card enclosure
* Credit card balance transfer
* Credit limit
* Installment credit
* Revolving account
* Deposit account
* Current/checking account
* Savings account
* ATM card
* Fees

Debt|

* Cash advance
* Charge-off

Interest|

* Grace period
* Introductory rate
* Universal default

Payment|

* Card not present transaction
* Chargeback
* Controlled payment number
* Dispute

Interchange|

* Interchange fee
* Surcharge
* Card scheme

Security|

* Card security code
* Chargeback fraud
* Credit card fraud
* Credit card hijacking

Technology|

* Automated teller machine
* Contactless payment
* EMV
* Hardware security module
* Interbank network
* Magnetic stripe card
* Payment terminal
* Personal identification number
* Secure cryptoprocessor
* Smart card

Banking|

* Issuing bank
* Acquiring bank

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