ChatBot

Short description: Software for creating chatbots

ChatBot is software for creating chatbots.

## Contents

* 1 History
* 2 Overview
* 3 See also
* 4 References

## History

ChatBot (BotEngine) has its origins in a research project created by the company LiveChat Software, which won with this project at hackathon in 2016.[1][2][3] In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform.[4][5][6]

In September 2017, LiveChat integrated with BotEngine.[7][8] ChatBot in its current form was launched on February 21, 2018.[citation needed] In March 2018, BotEngine was released from beta version.[9] Later that year the product has been rebranded to ChatBot, following the purchase of the chatbot.com domain.[10][11][12] In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook.[13] In May 2020, ChatBot in partnership with Infermedica launched COVID-19 Risk Assessment ChatBot.[14]

In March 2021, ChatBot launched a new version of Visual Builder.[15]

## Overview

ChatBot is a platform for building automatic chatbots using artificial intelligence.[16][17]

ChatBot constructs bots using integration with a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube.[18][19][20]

In 2020, the number of ChatBot clients reached 1,000, including[21] UEFA, Unilever, HTC, Kayak, Danone, Moody's, GM.[22][23] ChatBot supports multiple non-profit organizations,[24] including: European Mentoring and Coaching Council,[25] Musculoskeletal Australia,[26] Operation Kindness[27] and Tinnitus UK.[28] It is mainly used for connecting and engaging with communities, and fundraising.[29]

## See also

* Chatbot (platform)

## References

1. ↑ "LiveChat Launches Incubator Program to Support Business Communication" (in en-US). https://www.yahoo.com/now/livechat-launches-incubator-program-support-140000103.html.
2. ↑ "LiveChat Launches Incubator Program to Support Business Communication" (in en). 2022-05-11. https://apnews.com/press-release/news-direct-corporation/technology-f48f548192452ff4cd588a468132e555.
3. ↑ "Incubator success story: ChatBot's path to 2600+ customers". https://incubator.text.com/success-stories/chatbot.
4. ↑ Zabrzenski, Dariusz (2017-09-25). "Why small and mid-sized companies have to boost their customer service with chatbots?" (in en). https://chatbotsjournal.com/why-small-and-mid-sized-companies-have-to-boost-their-customer-service-with-chatbots-30d101bfc5d3.
5. ↑ "LiveChat aiming at true AI with BotEngine launch" (in en-US). https://www.marketingdive.com/press-release/20170829-livechat-aiming-at-true-ai-with-botengine-launch/.
6. ↑ Mitchell (CMO), Vanessa. "CMO's top 8 martech stories for the week - 6 December 2018" (in en-au). https://www.cmo.com.au/article/650406/cmo-top-8-martech-stories-week-6-december-2018/.
7. ↑ "LiveChat Integrates with BotEngine" (in en-US). 2017-09-29. http://www.smartcustomerservice.com/Articles/News-Briefs/LiveChat-Integrates-with-BotEngine-120813.aspx.
8. ↑ "LiveChat Launches New Chatbot Capabilities" (in en-US). 2018-11-27. http://www.smartcustomerservice.com/Articles/News-Features/LiveChat-Launches-New-Chatbot-Capabilities-128720.aspx.
9. ↑ "LiveChat Brings BotEngine Out of Beta" (in en-US). 2018-03-14. http://www.smartcustomerservice.com/Articles/News-Briefs/LiveChat-Brings-BotEngine-Out-of-Beta-123838.aspx.
10. ↑ Polska, Grupa Wirtualna. "Komunikat spółki - LVC Informacja o zakupie domeny chatbot.com" (in pl-PL). https://www.money.pl/gielda/komunikaty/6297683759261825.html.
11. ↑ Iles, James (2023-05-12). "7 Domain Name Upgrades Revealed in June 2022" (in en). https://mediaoptions.com/blog/7-domain-name-upgrades-revealed-in-june-2022/.
12. ↑ Silver, Elliot (2020-03-27). "LiveChat CMO Comments on LiveChat.com Acquisition" (in en). https://domaininvesting.com/livechat-cmo-comments-on-livechat-com-acquisition/.
13. ↑ "LiveChat Launches Academy to Help Users Master Chatbots". https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=128489.
14. ↑ Carpenter, Julia (2021-04-07). "Meet the Chatbots That Might Manage Your Money One Day" (in en-US). Wall Street Journal. ISSN 0099-9660. https://www.wsj.com/articles/meet-the-chatbots-that-might-manage-your-money-one-day-11617811213.
15. ↑ "Chatbot.com Updates Visual Builder" (in en-US). 2021-03-18. https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=145836.
16. ↑ Biedrzycki, Paweł (2017-08-11). "LiveChat pracuje nad nowym produktem: BotEngine to czatbot, wykorzystujący sztuczną inteligencję" (in pl). https://strefainwestorow.pl/artykuly/20170811/botengine-livechat.
17. ↑ "10 Best Chatbot Providers of 2023 [Just Released"] (in en-us). https://www.consumersadvocate.org/chatbots.
18. ↑ "Best Ways to Implement Live Chat for WordPress - Qode Interactive" (in en-US). 2020-10-12. https://qodeinteractive.com/magazine/live-chat-for-wordpress/.
19. ↑ Testbanking, Dylan. "Chatbots for Customer Service - 4 Current Applications" (in en-US). https://emerj.com/ai-sector-overviews/chatbots-for-customer-service/.
20. ↑ "Top 26 ChatBot Builders for 2019" (in en). https://www.cmswire.com/information-management/top-26-chatbot-builders-for-2019/.
21. ↑ "Number of the ChatBot customers" (in en). https://investor.livechatinc.com/reports/number-of-the-chatbot-customers/.
22. ↑ "LiveChat Launches Incubator Program to Support Business Communication" (in en-US). https://finance.yahoo.com/news/livechat-launches-incubator-program-support-140000103.html.
23. ↑ "LiveChat Software - Company presentation for the Inderes community" (in fi). https://www.inderes.fi/fi/yhtiojulkaisu/livechat-software-company-presentation-inderes-community.
24. ↑ Hooper, Amy (2023-04-25). "Chatbots for Nonprofits" (in en-us). https://blog.techsoup.org/posts/chatbots-for-nonprofits.
25. ↑ "EMCC Global". https://www.emccglobal.org/.
26. ↑ "Musculoskeletal Australia (MSK)" (in en-AU). https://msk.org.au/.
27. ↑ "Operation Kindness | North Texas No-Kill Animal Shelter" (in en-US). https://www.operationkindness.org/.
28. ↑ "Home" (in en-GB). https://tinnitus.org.uk/.
29. ↑ Rudolph, Shari (2023-06-14). "How Nonprofits Can Use AI to Increase Fundraising and Engagement" (in en-US). https://good360.org/blog-posts/how-nonprofits-can-use-ai-to-increase-fundraising-and-engagement/.

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