Centralized Public Grievance Redress and Monitoring System

Short description: 2007 Indian government initiative

Centralised Public Grievance Redress and Monitoring System

Emblem of India

Grievance Redressal Mechanism overview
Headquarters| New Delhi
Ministers responsible|

* Prime Minister of India
* Dr Jitendra Singh, Ministry of Personnel, Public Grievances and Pensions

Grievance Redressal Mechanism executive|

* Ms Prisca Mathew, Executive Deputy Secretary

Parent department| Department of Administrative Reforms and Public grievances
Website| pgportal.gov.in

Public Grievances Redressal is one of the flagship initiatives for the reformation in governance started by the Indian central government through addressing the grievances of general public. It was created in June 2007 by the Department of Administrative Reforms & Public Grievances. Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments. The system has been designed in-house by the National Informatics Centre team. It has a telephonic feedback feature also.[1][2][3]

Prime Minister is the supreme head of the public grievances. Jitendra Singh is currently the Minister for Independent Charge for grievances public personnel and pension Department and Sumita Dasgupta is its deputy secretary.[4][5]

## References

1. ↑ "PM Modi launches new public grievances redressal portal 'PRAGATI'". Zee News. 25 Mar 2015. http://zeenews.india.com/news/india/pm-modi-launches-new-public-grievances-redressal-portal-pragati’_1567639.html.
2. ↑ Jani, Lisa (24 Mar 2016). "India launches Telephonic Feedback System for Grievance Redressal". Oneindia. http://www.oneindia.com/feature/india-launches-telephonic-feedback-system-grievance-redressal-2050519.html.
3. ↑ "Compilation of Guidelines for Redress of Public Grievances". Ministry of Personnel, Public Grievances and Pensions. http://darpg.gov.in/sites/default/files/PGR_Guideline.pdf. Retrieved 29 December 2016.
4. ↑ "PG portal official Dept heads". http://pgportal.gov.in/pgo.aspx. Retrieved 16 September 2016.
5. ↑ "PMO council of Ministers". http://www.pmindia.gov.in/en/news_updates/portfolios-of-the-union-council-of-ministers-2/. Retrieved 16 September 2016.

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