Remote monitoring and management

Short description: Management software

Not to be confused with Service management.

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Remote monitoring and management (RMM) is a category of information technology (IT) management software that enables internal IT departments and external managed service providers (MSPs) to monitor, manage, and support endpoints such as servers, desktops, laptops, and mobile devices remotely by means of locally installed agents that can be accessed by a management service provider.[1][2] RMM software provides centralized oversight of distributed systems, automates routine maintenance, and allows proactive support without requiring technicians to be physically present at the endpoint location.[3]

## Contents

* 1 Overview
* 2 Functions
* 3 Market and adoption
* 4 Benefits
* 5 Challenges
* 6 Evolution
* 7 Prominent Vendors
* 8 See also
* 9 References

## Overview

RMM tools deploy lightweight agents on client devices, which communicate status and event data back to a centralized management console.[4] From this console, administrators can remotely troubleshoot issues, push updates, enforce policies, and generate performance and security reports. Originally developed for MSPs serving small and medium-sized businesses, RMM platforms are now also used by enterprise IT teams and organizations with remote or hybrid workforces.[5]

## Functions

Core functions of RMM software typically include:[6][7]

* Monitoring and alerting: Continuous tracking of system performance, availability, and security events with notifications for anomalies.
* Patch management: Automated distribution and installation of operating system and application updates.
* Remote access: Secure connections for troubleshooting and configuration without on-site presence.
* Asset and inventory management: Centralized tracking of hardware, software, and licensing.
* Automation and scripting: Predefined or custom scripts to remediate common issues and enforce policies at scale.
* Reporting and analytics: Historical data and dashboards for compliance, performance, and service-level visibility.
* Integration with PSA systems: Connection with professional services automation (PSA) tools for ticketing, billing, and service workflows.

## Market and adoption

The RMM Software as a Service (SaaS) market has grown significantly as IT outsourcing and remote work have expanded. Industry research estimated the global market at approximately USD 5.4 billion in 2024, with forecasts projecting it to exceed USD 12 billion by 2033, representing a compound annual growth rate (CAGR) of 10–15%.[8]

Adoption is especially strong among MSPs serving small and medium-sized businesses, though enterprise IT teams increasingly use RMM platforms to support geographically dispersed workforces.[9] Cloud-based deployment has become the dominant model, accounting for more than 60% of RMM usage.[10]

Regional adoption is led by North America, followed by Europe and Asia-Pacific, with growth tied to digital transformation initiatives and the increasing need for cybersecurity and compliance management.[11]

## Benefits

RMM platforms provide several operational and financial benefits:

* Efficiency: Automates routine maintenance tasks, reducing technician workload.[12]
* Scalability: Enables centralized management of thousands of endpoints.[13]
* Proactive support: Identifies and resolves issues before they cause downtime.[14]
* Security: Improves patching consistency and reduces vulnerability exposure.[15]
* Cost savings: Lowers travel requirements and reduces time-to-resolution.[16]

## Challenges

Despite advantages, organizations face challenges with RMM adoption:

* Complexity of integration with other IT management systems.
* Upfront investment and subscription costs.
* Training requirements for staff to effectively use automation and scripting.
* Security risks if RMM tools themselves are exploited, as they provide high-level access to networks and endpoints.

## Evolution

RMM solutions evolved from early network monitoring tools in the late 1990s and early 2000s, expanding to include patching, automation, and PSA integrations.[17][18] The shift to cloud computing accelerated the transition from on-premises installations to SaaS-based platforms.[19] In the 2020s, vendors began incorporating artificial intelligence (AI) and machine learning (ML) capabilities to improve anomaly detection, predictive maintenance, and automation.[20][21]

## Prominent Vendors

Several companies develop and market RMM platforms. Prominent vendors include:

* ConnectWise Automate
* Kaseya VSA (including Datto RMM)
* N-able (formerly SolarWinds)
* NinjaOne
* Atera
* ManageEngine RMM Central
* Open Text ZENworks
* MSP360

## See also

* Network management
* Network monitoring
* Application service management
* Application performance management
* Managed services
* Information technology outsourcing

## References

1. ↑ "Remote monitoring and management software Explained". 25 January 2019. https://blog.itarian.com/what-is-rmm/. Retrieved 2020-10-01.
2. ↑ "RMM software (remote monitoring and management software)". http://searchitchannel.techtarget.com/definition/RMM-software-remote-monitoring-and-management-software. Retrieved 2017-12-06.
3. ↑ "How Remote Monitoring and Management Benefits Businesses" (in en). https://www.business.com/articles/remote-monitoring-and-management/.
4. ↑ "5 essential features every remote monitoring and management platform needs to have" (in en). 2025-07-11. https://www.techradar.com/computing/5-essential-features-every-remote-monitoring-and-management-platform-needs-to-have.
5. ↑ McDade, Mirren (2025-05-07). "RMM Market Overview: Key Stats And Insights For 2025" (in en-US). https://expertinsights.com/it-management/rmm-market-overview-and-stats.
6. ↑ "5 essential features every remote monitoring and management platform needs to have" (in en). 2025-07-11. https://www.techradar.com/computing/5-essential-features-every-remote-monitoring-and-management-platform-needs-to-have.
7. ↑ "What is an RMM Agent and How Does it Work?". https://www.atera.com/blog/rmm-agent/. Retrieved 2024-02-08.
8. ↑ "Drivers of Change in Remote Monitoring & Management (RMM) Tools Market 2025-2033" (in en). 2025-08-12. https://www.datainsightsmarket.com/reports/remote-monitoring-management-rmm-tools-1967247.
9. ↑ updated, Ritoban Mukherjee last (2024-06-12). "I tested NinjaOne, and found it offers a great mix of power and simplicity for IT teams handling many endpoints" (in en). https://www.techradar.com/pro/ninjaone-review.
10. ↑ "RMM Software Market Trends & Forecast 2025–2034" (in en). https://www.globalgrowthinsights.com/market-reports/remote-monitoring-and-management-rmm-software-market-118129.
11. ↑ Reports, Verified Market. "Remote Monitoring & Management (RMM) Software Market Size, Assessment, Trends & Forecast" (in en). https://www.verifiedmarketreports.com/product/remote-monitoring-management-rmm-software-market/.
12. ↑ Team, Atera (2023-10-25). "8 Benefits of RMM Software | Atera's Blog" (in en-US). Atera. https://www.atera.com/blog/benefits-of-rmm/.
13. ↑ "What is RMM? Remote monitoring and management" (in en). https://www.acronis.com/en/blog/posts/what-is-rmm/.
14. ↑ "How Remote Monitoring and Management (RMM) Can Benefit Your Business" (in en-us). https://blog.cyberadvisors.com/how-remote-monitoring-management-benefit-your-business.
15. ↑ "The benefits of RMM software for modern IT management" (in en-US). https://www.connectwise.com/blog/benefits-of-rmm-software.
16. ↑ "What is RMM? - Remote Monitoring and Management Explained - AWS" (in en-US). https://aws.amazon.com/what-is/remote-monitoring-and-management/.
17. ↑ "What Is RMM Software? | Remote Monitoring & Management" (in en-us). https://www.itarian.com/what-is-rmm-software.php.
18. ↑ Team, I. R.. "Demystifying Remote Monitoring and Management (RMM) for Managed Service Providers" (in en). https://www.ir.com/guides/demystifying-remote-monitoring-and-management-rmm.
19. ↑ Grey, Raine (2022-09-07). "What is RMM? A Modern Definition Plus Evaluation Criteria for [year \- NinjaOne"] (in en-US). https://www.ninjaone.com/blog/remote-monitoring-management-definition/, /blog/remote-monitoring-management-definition/.
20. ↑ Beekman, Johannes (2023-10-10). "Evolution of RMM: Tracing the Growth from Simple Networking to AI-Driven Management" (in en-US). https://iotmktg.com/evolution-rmm-tracing-growth-from-simple-networking-to-ai-driven-management/.
21. ↑ Brown, Josiah (2025-04-17). "The Role of AI in RMM [and how you can Utilize it"] (in en-US). Atera. https://www.atera.com/blog/the-role-of-ai-in-rmm/.

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