IT assistant

An Information Technology Assistant (commonly abbreviated to IT Assistant) is a person who works as an assistant in the IT business. Because the term "Information Technology" is commonly abbreviated "IT", job seekers recruiters often use the abbreviated version of the title.

## Contents

* 1 Information Technology Assistant
* 2 Qualifications
* 3 Duties
* 4 References

## Information Technology Assistant

Distinguishing Characteristics: Receives supervision and direction from the Information Technology Manager and Network Specialist. May require flexible work schedules including early morning, weekend and evening hours.[1]

## Qualifications

Applicants should have:

* Bachelor or associate degree in Information Technology or related field like Computer Science, Electronics, Software, Information Systems, Telecommunication, Electrical or a diploma/certificate in Information Technology, Computing Studies or a related discipline;
* Two years’ post-qualification experience in help desk services; and
* Good interpersonal and communication skills.
* IT Certifications to look for are CompTIA, Cisco, Microsoft and W3Schools depending on the project or information systems maintenance needs.[2]

## Duties

As an Information Technology Assistant, user problems should be resolved by communicating with end users and by translating technical problems from end-users to technical support staff. You would install hardware, software, and peripherals; run diagnostic software; utilize mainframe and/or client server software to provide system security access; and accommodate user requests for computer hardware and software.[3]

## References

1. ↑ "Information Technology Assistant". City of Cupertino, California website. http://www.cupertino.org/index.aspx?page=848. Retrieved 14 January 2015.
2. ↑ "From: COLLEGE OF PROFESSIONAL AND CONTINUING EDUCATION". http://www.cpce-polyu.edu.hk/chro/admin/job/pdfFile/3fe3678f263688e756ac4baa079ee0ef.pdf.
3. ↑ "[[New York (state)|New York]] State Department of Civil Service on Information Technology Assistant Exam". http://www.cs.state.ny.us/announarchive/announcements/35-226.cfm.

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