Comparison of issue-tracking systems

Short description: None

Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

## Contents

* 1 General
* 2 Features
* 3 Input interfaces
* 4 Notification interfaces
* 5 Revision control system integration
* 6 Authentication methods
* 7 Containers
* 8 See also
* 9 Notes
* 10 References
* 11 External links

## General

System names listed with a light purple background are no longer in active development. Template:Sort-under

System  | Creator  | License | Implementation language(s)  | Back end  | Launch date  | Latest stable release  | Latest release date

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Apache Bloodhound | Apache Software Foundation  | Apache | Python | MySQL, PostgreSQL, SQLite | 2012[1] | 0.8[2] | 2013-08-23; 13 years ago
Apache Allura | Apache Software Foundation  | Apache License 2.0 | Python | MongoDB | 2022[3] |  | ; 0 seconds ago
Assembla Tickets  | Assembla | Proprietary, hosted. Available for free for open source projects  | Ruby | MySQL | 2008  |  |
Axosoft | Axosoft LLC  | Proprietary, SaaS | C#, .NET | SQL Server | 2002  |  |
Azure DevOps Server (Team Foundation Server) | Microsoft | Proprietary, commercial  | .NET | MS SQL Server 2005 & 2008  | 2005  |  |
Bugzilla | Mozilla Foundation | MPL | Perl | MySQL, Oracle, PostgreSQL, SQLite[4] | 1998-09-19  |  | ; 0 seconds ago
Debbugs | Debian | GPL | Perl | Between 1994 and 1999[notes 1] |  |
Dolibarr | Dolibarr community  | GPL | PHP | MariaDB, MySQL, PostgreSQL, SQL Server (experimental)[5] | 2018  |  | ; 0 seconds ago
Faveo Helpdesk  | Ladybird Web Solution  | Open Software License | PHP | MariaDB, MySQL[6] | 2015  |  |
FogBugz | Glitch | Proprietary, SaaS | ASP on Windows, PHP on macOS, FreeBSD, and Linux | SQL Server, MySQL | 2000  |  |
Fossil | D. Richard Hipp  | BSD | C | SQLite[7] | 2006  |  | ; 0 seconds ago
FusionForge | Various (open source contributors)  | GPLv2 | PHP | PostgreSQL | 2009-02  |  |
GLPI | INDEPNET  | GPLv2 | PHP | MariaDB, MySQL[8] | 2003-11-17  |  |
GNATS | Free Software Foundation | GPL | C, Web Front-end In Perl | Text files with custom daemon/search engine  | 1992  |  | ; 0 seconds ago
Helix ALM (aka TestTrack) | Perforce Software  | Proprietary  | C++, Qt5, JavaScript | Oracle, PostgreSQL, SQL Server, SQLite | 1996  | 2024.1 [9] | 2024-03-01; 2 years ago
HP Quality Center | Hewlett-Packard, formerly Mercury Interactive  | Proprietary | .NET (client), Java (server)  | Oracle, SQL Server | 1995  |  |
Jira | Atlassian | Proprietary. Free community licenses for open source and academic projects  | Java | MySQL, PostgreSQL, Oracle, SQL Server | 2002  |  |
Launchpad | Canonical Ltd.  | AGPL | JavaScript, Python | PostgreSQL | 2004-01  |  |
MantisBT | Various (open source contributors)  | GPL | PHP | MariaDB, MySQL, PostgreSQL, SQL Server (experimental), Oracle (experimental)[10] | 2000  |  | ; 0 seconds ago
Microsoft Dynamics CRM | Microsoft | Proprietary, commercial  | .NET | Microsoft SQL Server | 2003  |  |
OpenProject | OpenProject Foundation e.V.  | GPL | Ruby, JavaScript | PostgreSQL[11] | 2010  |  |
org-mode | Carsten Dominik  | GPL | Emacs  | Flat file  | 2003  |  |
OTRS | OTRS | Proprietary  | Perl, JavaScript | MySQL, PostgreSQL, Oracle, SQL Server | 2002  |  |
Phabricator | Facebook | Apache | PHP |  | 2010  |  |
Redmine | Jean-Philippe Lang  | GPLv2 | Ruby | MySQL, PostgreSQL, SQLite | 2006  |  | ; 0 seconds ago
Request Tracker | Best Practical Solutions, LLC  | GPLv2 | Perl | MariaDB, MySQL, PostgreSQL, Oracle, SQLite (testing only)[12] | 1999-10-13  |  | ; 0 seconds ago
Roundup | Ka-Ping Yee, Richard Jones  | MIT (ZPL v 2.0 for the template system)  | Python | SQLite, MySQL, PostgreSQL,[13] anydbm  | 2001  |  | ; 0 seconds ago
StarTeam | originally Starbase Corporation, currently Borland | Proprietary  | C++, Java, etc.  | SQL Server recommended, Oracle, IBM Db2 supported  | Unknown  |  |
Supportworks | Hornbill Systems  | Proprietary  | C++, PHP | SQL Server, MySQL, Oracle, Sybase | 1994[14] |  |
SysAid | SysAid Technologies  | Proprietary  | C#, Java | Derby, Microsoft SQL Server, MySQL, Oracle | 2002  |  |
Trac | Edgewall Software  | New BSD  | Python | SQLite, PostgreSQL, MySQL[15] | 2006-10-01  |  |
TrackerSuite.Net | Automation Centre | Proprietary  | C# | SQL Server, SQL Server Express | 2006  |  |
Trello | Atlassian | SaaS | Node.js | MongoDB | 2011  |  |
Tuleap | enalean  | GPLv2 | php  | MySQL[16] | 2011  |  |
Twproject | Open Lab  | Proprietary, some parts LGPL | Java | all relational (uses Hibernate)  | 2003  |  |
Wrike | Wrike, Inc.  | Proprietary, hosted  | Java | PostgreSQL | 2006  |  |
YouTrack | JetBrains s.r.o.  | Proprietary, stand-alone and hosted, free version, free for open source projects  | Java | JavaScript, Kotlin | 2009  |  |
Zammad | Zammad GmbH  | AGPL | Ruby | MariaDB, MySQL, PostgreSQL[17] | 2016[18] |  | ; 0 seconds ago
System  | Creator  | License | Implementation language(s)  | Back end  | Launch date  | Latest stable release  | Latest release date

## Features

System  | Documentation integration/generation, reporting  | Test planning integration  | Customizable workflow  | Unicode support  | Custom fields  | SLA[19] | Plugin API[20] | Multiple projects  | Full-text search | Indexed full-text search  | Indexed file search  | Edit conflict warning

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Apache Bloodhound | Yes, integrated wiki  | Yes  | Yes  | Yes  | Yes  | No  | Yes  | Yes (as of 0.6)  | Yes  | Yes[21] uses Whoosh  | No  | No
Assembla Tickets  | Yes, Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications  | Yes  | Yes  | Yes  | Yes  | No  | Yes  | Yes  | No  | Unknown  | No  | No
Axosoft | Yes, Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS  | No  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  |  |  |  | No
Azure DevOps Server (Team Foundation Server) | Yes - workflow definitions, process documentation  | Yes  | Yes  | Yes  | Yes  | No  | Yes  | Yes  | Yes  | Yes  | Yes  | No
Bugzilla | Yes, reporting: integrated reports and charts, scheduled reports by mail  | Yes[22] | Yes  | Yes  | Yes  | No  | Yes  | Yes  | Yes[23] | Yes When using MySQL MyISAM[24] or Oracle Database[25] but not PostgreSQL[26] |  | Yes[27]
Debbugs | No  | No  | No  | Yes  | No  | No  | No  | Unknown  |  |  | No  | No
Faveo Helpdesk  | Yes, Integrated Social Media, In-built Knowledge Base and Reporting  | No  | Yes  | Yes  | Yes  | Yes  | Yes  | N/A  | Yes  | No  | No  | No
FogBugz | Yes, Integrated wiki  | No  | Yes  | Yes  | Yes  | No  | Yes[28] | Yes  | Yes[29] | Yes[30] | No[31] | Yes
Fossil | Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui.  | No  | No  | No  | Yes  | No  | No  | Yes[32] | No[33] | No  |  | No
FusionForge | Yes, integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs  | No  | Yes  | Yes  | Yes  | No  | Yes  | Yes  | Yes  |  |  | No
GLPI | Yes, Contains a proprietary knowledge base of sorts  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | No
GNATS | No  | No  | No  | No  | No  | No  | No  | Unknown  |  |  |  | No
Helix ALM | Yes - Advanced reporting, integrated charts, export to Excel, workflow with triggers  | Yes  | Yes  | Yes  | Yes  | No  | Yes  | Yes  | Yes  | Yes  |  | No
HP Quality Center | Yes  | Yes  | Yes  | No  | Yes  | No  | Yes  | Yes  | No  | No  | No  | No
Jira | Yes, Dashboard with reporting widgets (Open Social) Excel, Word, customizable charts, Confluence (Enterprise wiki) | Yes[34] | Yes  | Yes  | Yes  | Yes  | Yes[35] | Yes  | Yes[36] | Yes Uses Lucene[36] | Optional[37] | No[38]
Launchpad | Yes  | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | No
MantisBT | Yes, Integration of MediaWiki, DokuWiki, XWiki | No  | Yes  | Yes  | Yes  | No  | Yes  | Yes  | Yes[39] | Yes  | No[40] | Yes
Microsoft Dynamics CRM | Yes, reporting: integrated charts and reports, export to Excel, Mail Merge  | No  | Yes  | Yes  | Yes  | No  | Yes  | Unknown  |  |  |  | No
org-mode | Yes, org-mode has built-in export to HTML, Latex, .md and literate programming capabilities for multiple languages in a single document  | No  | Yes  | Yes  | Yes  | No  | No  | Yes  | Yes  |  |  | No
OTRS | Yes, Advanced reporting, configurable dashboards  | No  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | No  | No
Phabricator | Yes, integrated wiki and limited burn down charts | Yes  | No  | Yes  | Yes  | No  | Yes  | Yes  | Yes  | Yes  | Yes  | No
Redmine | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV  | Yes[41] | Yes  | Yes  | Yes  | Optional[42] | Yes  | Yes  | Yes[43] | Optional, when using PostgreSQL[44] | Optional[45] | Yes[46]
Request Tracker | Yes, MediaWiki[47] | No  | Yes  | Yes  | Yes  | Yes[48] | Yes[49] | Yes  | Yes[50] | Yes[50] |  | No
Roundup | Yes, wiki can be integrated or linked  | No, can be implemented at tracker level  | Yes  | Yes  | Yes  | No, can be implemented at tracker level  | Yes[51] | Yes  | Yes[52] | Yes xapian, whoosh, SQLite FTS, PostgreSQL FTS, native  | Yes  | Yes
StarTeam | No  | Yes[53] | Yes  | No  | Yes  | No  | No  | Unknown  |  |  |  | No
Supportworks | Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool  | No  | Yes  | No  | Yes  | Yes  | Yes[54] | Unknown  |  |  |  | No
SysAid | Yes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB | No  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Unknown  | No  | No
Teamwork | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | No  | Yes  | Yes[55] | Yes Uses Lucene  |  | No
Trac | Yes, integrated wiki  | Yes[56] | Yes  | Yes  | Yes  | No  | Yes[57] | Yes[58] | Yes  | No[59] |  | Yes[60]
TrackerSuite.Net  | Yes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel.  | Yes  | Yes  | Yes  | Yes  | No  | Yes  | Yes  | Yes  | No  | No  | No
Tuleap | Yes, Kanban boards, Scrum planning and burndown charts, pies, Gantt, barrs, cardwall, Document Manager with approval workflow and fine grained permissions, wikis  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes with plugin fulltext  | Yes with plugin fulltext  | No  | No
Wrike | Yes, real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts,  | No  | Yes  | Yes  | Yes  | No  | Yes  | Yes  | Unknown  |  |  | Yes
YouTrack | Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs.  | Yes[61] | Yes  | Yes  | Yes  | Yes[62] | Yes[63] | Yes  | Yes[64] | Yes (Uses Lucene)  |  | No
Zammad | Yes: Documentation integration/generation, reporting: integrated knowledge base, dashboard  | No  | No  | Yes  | Yes  | Yes[65] | Yes  | Yes  | Yes[66] | Yes  | Yes  | Yes[67]
System  | Dynamic documentation integration/generation  | Test planning integration  | Customizable workflow  | Unicode support  | Custom fields  | SLA[19] | Plugin API[20] | Multiple projects  | Full-text search | Indexed full-text search  | Indexed file search  | Edit conflict warning

## Input interfaces

System  | Web | Mobile web | Email | CLI | GUI | REST  | SOAP | Mylyn[68] | Visual Studio | IntelliJ IDEA | Others

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Apache Bloodhound | Yes  | No  | Optional[69][70] | No  | No  | No  | No  | Yes  | No  | No  | Yes XMLRPC
Assembla Tickets  | Yes  | No  | Yes  | Yes  | No  | Yes  | No  | Yes  | No  | Yes  | No
Axosoft | Yes  | No  | Yes  | No  | Yes  | Yes  | Yes  | No  | No  | No  | Yes - iPhone
Bugzilla | Yes  | No  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | No[71] | Yes  | Yes XMLRPC[72]
Debbugs | No  | No  | Yes  | Yes  | No  | No  | No  | No  | No  | No  | No
Dolibarr | Yes  | Yes  | Yes  | No  | Yes  | Yes  | No  | No  | No  | No  | No
Faveo Helpdesk  | Yes  | No  | Yes  | No  | No  | Yes  | No  | No  | No  | No  | Yes - Android App iOS App
FogBugz | Yes  | No  | Yes  | Yes  | No  | Yes  | No  | Yes  | No  | Yes  | Yes XML
Fossil | Yes  | No  | No  | Yes  | No  | No  | No  | No  | No  | No  | No
FusionForge | Yes  | No  | No  | No  | No  | No  | Yes  | No  | No  | No  | No
GLPI | Yes  | No  | Yes  | No  | No  | Yes  | No  | No  | No  | No  | No
GNATS | Yes  | No  | Yes  | Yes  | Yes  | No  | No  | No  | No  | No  | No
Helix ALM | Yes  | No  | Yes  | No  | Yes  | Yes  | Yes  | No  | Yes  | No  | Yes - XML
HP Quality Center | Yes  | No  | No  | No  | Yes[73] | Yes  | No  | Yes[74] | No[71] | Yes, via plugin  | Yes]
Jira | Yes  | Yes[75] | Yes  | Yes[76] | Yes  | Yes  | Yes  | Yes  | No[71] | Yes  | Yes - Android App, iPhone App
Launchpad | Yes  | No  | Yes  | No  | No  | Yes  | No  | No  | No  | No  | Yes - Python[77]
MantisBT | Yes  | No  | Yes  | No  | No  | No  | Yes  | Yes  | No  | Yes  | Yes - Android App
Microsoft Dynamics CRM | Yes  | No  | Yes  | No  | No  | No  | Yes  | No  | No  | No  | No
org-mode | No  | No  | No  | Yes  | No  | No  | No  | No  | No  | No  | No
OTRS | Yes  | No  | Yes  | No  | No  | Yes  | Yes  | No  | No  | No  | No
Phabricator | Yes  | No  | Yes  | Yes  | Yes  | Yes  | No  | No  | No  | Yes, via plugin  | No
Redmine | Yes  | Yes[78] | Yes  | Partial [notes 2] | No  | Yes  | No  | Yes  | No  | Yes  | Yes - Android App, iOS App
Request Tracker | Yes  | Yes Responsive layout after 1.5.0. Partial in previous versions.  | Yes  | Yes  | No  | Yes[79] | No  | No  | No  | No  | No
Roundup | Yes  | Yes with Jinja2 template can be implemented per tracker for other templates  | Yes  | Yes  | No (use web)  | Yes new in 2.0  | No  | No  | No  | No  | Yes XMLRPC[80]
StarTeam | Yes  | No  | No  | No  | Yes  | No  | No  | No  | Yes  | No  | No
Supportworks | Yes  | No  | Yes  | No  | Yes  | Yes[81] | No  | No  | No  | No  | No
SysAid | Yes  | No  | Yes  | No  | Yes  | Yes  | Yes  | No  | No  | No  | No
Team Foundation Server | Yes  | No  | Yes  | Yes  | No  | No  | Yes  | Yes  | No  | Yes, via plugin  | No
Trac | Yes  | No[82] | Optional[69] | No  | No  | No  | No  | Yes  | No  | Yes  | Yes XMLRPC
TrackerSuite.Net | Yes  | No  | Yes  | No  | No  | No  | No  | No  | No  | No  | No
Trello | Yes  | Yes  | Yes  | No  | No  | Yes  | No  | No  | No  | Yes  | No
Tuleap | Yes  | No  | Yes  | Yes  | No  | Yes  | Yes  | Yes  | No  | No  | No
Twproject | Yes  | No  | Yes  | No  | No  | No  | No  | No  | No  | No  | No
Wrike | Yes  | No  | No  | No  | No  | No  | No  | No  | No  | Yes, via plugin  | No
YouTrack | Yes  | Yes[83] | Yes  | No  | Yes  | Yes  | No  | Yes[84] | No  | Yes  | No
Zammad | Yes  | No  | Yes  | Yes  | No  | Yes  | No  | No  | No  | No  | No
System  | Web | Mobile Web | Email | CLI | GUI | REST  | SOAP | Mylyn[68] | Visual Studio | IntelliJ IDEA | Others

## Notification interfaces

System  | Email | RSS | Atom  | XMPP  | Twitter

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Apache Bloodhound | Yes  | Yes  | No  | No  | No
Assembla Tickets  | Yes  | Yes  | No  | No  | Yes
Axosoft | Yes  | Yes  | No  | No  | No
Bugzilla | Yes  | Yes  | Yes  | No  | No
Debbugs | Yes  | No  | No  | No  | No
Dolibarr | Yes  | No  | No  | No  | No
Faveo Helpdesk  | Yes  | No  | No  | No  | No
FogBugz | Yes  | Yes  | No  | No  | No
Fossil | Yes  | Yes  | No  | No  | No
FusionForge | Yes  | Yes  | No  | No  | No
GLPI | Yes  | No  | No  | Yes  | No
GNATS | Yes  | No  | No  | No  | No
Helix ALM | Yes  | Yes  | No  | No  | No
HP Quality Center | Yes  | No  | No  | No  | No
Jira | Yes  | Yes  | No  | Yes  | No
MantisBT | Yes  | Yes  | No  | No  | Yes
Microsoft Dynamics CRM | Yes  | No  | No  | No  | No
org-mode | No  | No  | No  | No  | No
OTRS | Yes  | No  | No  | No  | No
Phabricator | Yes  | No  | No  | No  | No
Redmine | Yes  | Yes  | Yes  | Yes, via plugin  | Yes
Request Tracker | Yes  | Yes[85] | No  | No  | No
Roundup | Yes  | Yes[86] | Yes[86] | No  | No
StarTeam | Yes  | No  | No  | No  | No
Supportworks | Yes  | No  | No  | No  | No
SysAid | Yes  | No  | No  | No  | No
Team Foundation Server | Yes  | No  | No  | No  | No
Trac | Yes  | Yes  | No  | No  | No
TrackerSuite.Net | Yes  | No  | No  | No  | No
Twproject | Yes  | Yes  | No  | No  | Yes
Wrike | Yes  | No  | No  | No  | No
YouTrack | Yes  | Yes  | No  | Yes  | No
Zammad | Yes  | No  | No  | No  | Yes
System  | Email | RSS | Atom  | XMPP  | Twitter

## Revision control system integration

System  | Git | Mercurial | Bazaar  | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev  | ClearCase  | Others

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Apache Bloodhound | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Yes  | Optional[87] | Yes  | No  | No
Assembla Tickets  | Yes  | Yes  | No  | No  | No  | No  | Yes  | Yes  | No  | No  | No
Axosoft | Yes  | Yes[88] | No  | No  | No  | No  | Yes  | Yes  | No  | No  | Yes VSS, Vault Sourcegear
Bugzilla | Yes[89] | Yes[90] | Yes  | No  | No  | Yes  | Yes  | Yes  | Yes  | No  | No
Debbugs | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No
Faveo Helpdesk  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No
FogBugz | Yes  | Yes  | No  | No  | No  | Yes  | Yes  | Yes  | No  | No  | 2[91]
Fossil | No  | No  | No  | No  | No  | No  | No  | No  | Yes  | No  | 1[92]
FusionForge | Yes  | Yes  | Yes  | No  | No  | Yes  | Yes  | No  | No  | No  | No
GNATS | No  | No  | No  | No  | No  | Yes  | No  | No  | No  | No  | No
Helix ALM | Yes  | No  | No  | No  | No  | Yes  | Yes  | Yes  | No  | No  | Yes - Surround SCM
HP Application Lifecycle Management | No  | No  | No  | No  | No  | Yes  | Yes  | Yes[93] | Yes  | No  | No
Jira | Yes  | Yes  | No  | No  | No  | Yes  | Yes  | Yes  | Yes[94] | No[95] | Yes[96]
MantisBT | Yes  | Yes[97] | No  | No  | No  | Yes  | Yes  | No  | No  | No  | No
Microsoft Dynamics CRM | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No
org-mode | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No
OTRS | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No
Phabricator | Yes  | Yes  | No  | No  | No  | No  | Yes  | No  | No  | No  | No
Redmine | Yes  | Yes  | Yes  | No  | Yes  | Yes  | Yes  | Yes[93] | No  | No  | No
Request Tracker | No  | No  | No  | No  | No  | Yes  | Yes  | No  | No  | No  | No
Roundup | No  | Yes  | No  | No  | Yes  | No  | Yes  | No  | No  | No  | Yes can be implemented for any RCS at tracker level
StarTeam | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | Yes - StarTeam includes revision control
Supportworks | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No
SysAid | No  | No  | No  | No  | No  | No  | Yes  | No  | No  | No  | No
Team Foundation Server | Yes[98] | No  | Yes[99] | No  | No  | No  | Yes[100] | No  | No  | No  | Yes - TFS includes revision control
Trac | Yes  | Yes  | Yes  | Yes  | Yes  | No  | Yes  | Optional[87] | Yes  | No  | No
TrackerSuite.Net | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No
Tuleap | Yes  | No  | No  | No  | No  | Yes  | Yes  | No  | No  | No  | No
Twproject | No  | No  | No  | No  | No  | No  | Yes  | No  | No  | No  | No
Wrike | No  | No  | No  | No  | No  | No  | Yes  | No  | No  | No  | No
YouTrack | Yes[101] | Yes[101] | No  | No  | No  | Yes[101] | Yes[101] | Yes[101] | No  | Yes[101] | 3[101][102]
Zammad | No  | No  | No  | No  | No  | No  | No  | No  | No  | No  | No
System  | Git | Mercurial | Bazaar  | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev  | ClearCase  | Others

## Authentication methods

System  | Form based  | Public key cryptography | Two-factor  | OpenID | OAuth | LDAP  | Shibboleth  | Others

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Apache Bloodhound | Yes  | Optional[103] | No  | Optional[104] | No  | Yes  | Unknown  | No
Assembla Tickets  | Yes  | No  | No  | Yes  | Yes  | Yes (private version)  | Unknown  | Unknown
Axosoft | Yes  | No  | No  | No  | No  | Yes  | No  | No
Bugzilla | Yes  | No  | No  | Optional[105] | No  | Yes  | Unknown  | No
Debbugs | No  | No  | No  | No  | No  | No  | No  | No
Faveo Helpdesk  | Yes  | No  | No  | No  | Yes  | Yes  | No  | No
FogBugz | Yes  | Unknown  | Unknown  | Unknown  | Unknown  | Yes  | Unknown  | Unknown
Fossil | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | No  | Unknown  | Unknown
FusionForge | Yes  | No  | No  | Yes  | No  | Yes  | No  | Yes, CAS
GLPI | Yes  | No  | Yes  | No  | No  | Yes  | No  | No
GNATS | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | No  | Unknown  | Unknown
Helix ALM | Yes  | Optional  | No  | Optional  | No  | Yes  | No  | Yes - custom DLL, SAML
HP Quality Center | No  | No  | No  | No  | No  | Yes  | No  | Unknown
Jira | Yes  | No  | No  | Yes  | Yes  | Yes  | Yes, via plugin[106][107] | Yes, via Crowd[108]
MantisBT | Yes  | No  | No  | Yes[109] | Yes[110] | Yes  | Unknown  | No
Microsoft Dynamics CRM | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Yes  | Unknown  | Unknown
org-mode | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | No  | Unknown  | Unknown
OTRS | Yes  | Yes  | Yes  | Unknown  | Unknown  | Yes  | Unknown  | Unknown
Phabricator | Yes  | No  | Yes  | No  | Yes  | Yes  | No  | No
Redmine | Yes  | Yes[111] | Yes  | Yes[112] | No  | Yes  | Yes, via Apache (using mod_rails)  | No
Request Tracker | Yes  | Unknown  | Unknown  | Yes[113] | Unknown  | Yes[114] | Unknown  | Yes[115]
Roundup | Yes  | Unknown  | Yes[116] | Yes[117] | Unknown  | Yes  | Yes[118] | Yes[119]
StarTeam | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | No  | Unknown  | Unknown
Supportworks | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Yes  | Unknown  | Unknown
SysAid | Yes  | No  | No  | No  | No  | Yes  | No  | Yes, CAS
Team Foundation Server | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Yes  | Unknown  | Unknown
Trac | Yes  | Optional[103] | No  | Optional[104] | No  | Yes  | Unknown  | No
TrackerSuite.Net | Yes  | No  | No  | No  | No  | Yes  | No  | No
Tuleap | Yes  | No  | No  | Yes  | Yes  | Yes  | No  | No
Twproject | Yes  | Unknown  | Unknown  | Unknown  | Unknown  | Yes  | Unknown  | Yes, Simple container auth.
Wrike | Unknown  | Unknown  | Unknown  | Unknown  | Unknown  | Yes  | Unknown  | Unknown
YouTrack | Yes  | No  | Yes  | Yes  | Yes  | Yes  | Unknown  | Yes: JIRA account
Zammad | Yes  | No  | No  | No  | Yes  | Yes  | Yes  | Yes: Twitter, Facebook, Google, Microsoft 365
System  | Form based  | Public key cryptography | Two-factor  | OpenID | OAuth | LDAP  | Shibboleth  | Others

## Containers

System  | Docker Image  | Helm chart

|
|

Apache Bloodhound | Unknown  | Unknown
Assembla Tickets  | Unknown  | Unknown
Axosoft | Unknown  | Unknown
Bugzilla | Yes (Not official) [120] | Yes[121]
Debbugs | Unknown  | Unknown
Faveo Helpdesk  | Unknown  | Unknown
FogBugz | Unknown  | Unknown
Fossil | Unknown  | Unknown
FusionForge | Unknown  | Unknown
GLPI | Unknown  | Unknown
GNATS | Unknown  | Unknown
Helix ALM | Unknown  | Unknown
HP Quality Center | Unknown  | Unknown
Jira | Unknown  | Unknown
MantisBT | Yes (Not official) [122] | Unknown
Microsoft Dynamics CRM | Unknown  | Unknown
org-mode | Unknown  | Unknown
OTRS | Unknown  | Unknown
Phabricator | Unknown  | Unknown
Redmine | Yes (Official) [123] | Yes (Bitnami) [124]
Request Tracker | Unknown  | Unknown
Roundup | Yes (Official) [125] | Unknown
StarTeam | Unknown  | Unknown
Supportworks | Unknown  | Unknown
SysAid | Unknown  | Unknown
Team Foundation Server | Unknown  | Unknown
Trac | Unknown  | Unknown
TrackerSuite.Net | Unknown  | Unknown
Tuleap | Unknown  | Unknown
Twproject | Unknown  | Unknown
Wrike | Unknown  | Unknown
YouTrack | Unknown  | Unknown
Zammad | Yes  | Yes
System  | Docker Image  | Helm chart

## See also

* Comparison of help desk issue tracking software
* List of personal information managers
* Comparison of project management software
* Networked Help Desk
* OSS through Java

## Notes

1. ↑ Debian's bug tracking system was in place as soon as 1994 according to Ian Jackson's Debbugs webpage. However, Debbugs, as a generic ITS engine, was only uploaded to Debian as version 1 in January 1999.
2. ↑ The Ruby on Rails console can be used to manually create tickets or replies

## References

1. ↑ "The Apache Bloodhound Open Source Project on Ohloh". 2013-04-06. http://www.ohloh.net/p/apache-bloodhound.
2. ↑ "[Announce Apache Bloodhound 0.1.0 incubating Released"]. http://mail-archives.apache.org/mod_mbox/www-announce/201209.mbox/<5053388A.20507@apache.org>.
3. ↑ "Apache Allura Open Source project Hosting Platform". https://allura.apache.org/.
4. ↑ "3.6. Database Server – Bugzilla 5.1.2+ documentation". https://bugzilla.readthedocs.io/en/latest/installing/db_server.html.
5. ↑ "Dolibarr Open Source ERP and CRM wiki documentation" (in en). https://wiki.dolibarr.org/.
6. ↑ Ltd, Ladybird Web Solution Pvt. "Faveo Installation Guide" (in en). https://docs.faveohelpdesk.com/.
7. ↑ "Fossil: Glossary". https://www.fossil-scm.org/home/doc/trunk/www/glossary.md.
8. ↑ "Prerequisites – GLPI 9.5 documentation". https://glpi-install.readthedocs.io/en/latest/prerequisites.html#database.
9. ↑ "Helix ALM Release Notes". https://www.perforce.com/products/helix-alm/release-notes#tab-panel-82366.
10. ↑ "Admin Guide". https://www.mantisbt.org/docs/master/en-US/Admin_Guide/html-desktop/#admin.install.requirements.software.
11. ↑ "System requirements" (in en). https://www.openproject.org/docs/installation-and-operations/system-requirements/.
12. ↑ "README - RT 5.0.2 Documentation - Best Practical". https://docs.bestpractical.com/rt/5.0.2/README.html.
13. ↑ "Installing Roundup - Roundup 2.5.0 documentation". https://www.roundup-tracker.org/docs/installation.html#prerequisites.
14. ↑ "Hornbill Systems: Support Works Helpdesk". 1998-02-07. http://www.hornbill.com/supwrks.htm.
15. ↑ "TracInstall – The Trac Project". https://trac.edgewall.org/wiki/TracInstall.
16. ↑ "Requirements – Tuleap latest version documentation". https://docs.tuleap.org/installation-guide/step-by-step/requirements.html#database.
17. ↑ "Software – Zammad documentation". https://docs.zammad.org/en/latest/prerequisites/software.html.
18. ↑ "Company Identity and Milestones". https://zammad.com/en/company.
19. ↑ 19.0 19.1 System supports service level agreement management
20. ↑ 20.0 20.1 System has a plugin API to allow integration with other products
21. ↑ "BloodhoundSearch – Apache Bloodhound". https://issues.apache.org/bloodhound/wiki/BloodhoundSearch.
22. ↑ "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. https://www.mozilla.org/projects/testopia/.
23. ↑ "New Features in 2.18 :: Bugzilla". bugzilla.org. 2006-10-02. http://www.bugzilla.org/releases/2.18/new-features.html#fts.
24. ↑ "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. https://bugzilla.mozilla.org/show_bug.cgi?id=232612.
25. ↑ "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. https://bugzilla.mozilla.org/show_bug.cgi?id=310717.
26. ↑ "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. https://bugzilla.mozilla.org/show_bug.cgi?id=365258.
27. ↑ Bugzilla 3.4.2 Release Notes
28. ↑ "FogBugz - Features - Customizable Case List". fogcreek.com. http://www.fogcreek.com/FogBugz/learnmore.html#hist_DevelopYourOwn.
29. ↑ "Searching in FogBugz". Fogcreek.com. http://www.fogcreek.com/fogbugz/docs/70/topics/basics/searchingforcases.html.
30. ↑ "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. http://www.fogcreek.com/fogbugz/docs/70/topics/basics/searchingforcases.html.
31. ↑ "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. http://fogbugz.stackexchange.com/questions/7214/feature-request-index-content-of-certain-attachments-e-g-word-documents-in-wi.
32. ↑ "Fossil Server command - running multiple instances". fossil-scm.org. http://www.fossil-scm.org/index.html/help/server.
33. ↑ "Fossil: To Do List". Fossil-scm.org. http://www.fossil-scm.org/index.html/wiki?name=To+Do+List.
34. ↑ "Multiple vendors". Confluence.atlassian.com. 2011-10-03. https://confluence.atlassian.com/display/JIRAKB/Integrate+JIRA+With+A+Test+Case+Manager.
35. ↑ "Plugins.atlassian.com". Plugins.atlassian.com. https://plugins.atlassian.com/plugin/details/9041.
36. ↑ 36.0 36.1 "JIRA - Performing Text Searches". Confluence.atlassian.com. http://confluence.atlassian.com/display/JIRA/Performing+Text+Searches.
37. ↑ "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. https://studio.plugins.atlassian.com/wiki/display/ATT/JIRA+Searchable+Attachments+Plugin.
38. ↑ Edit a JIRA Issue at the same time by two Users result in last save wins
39. ↑ "Mantis Feature List". Mantisbt.org. 2011-02-16. http://www.mantisbt.org/wiki/doku.php/mantisbt:features.
40. ↑ "0012319: Index attachments' content". MantisBT. http://www.mantisbt.org/bugs/view.php?id=12319.
41. ↑ Jenkins
42. ↑ Commercial plugin available (Redmine Reporting)
43. ↑ "Redmine". http://www.redmine.org/projects/redmine/wiki/RedmineSearch.
44. ↑ Free plugin available (Redmine PostgreSQL Search)
45. ↑ Added by Xabier Elkano about (2010-09-14). "Xapian search plugin". Redmine. http://www.redmine.org/boards/3/topics/17306.
46. ↑ Redmine Feature #8691 Better handling of issue update conflict
47. ↑ "Feature list". Bestpractical.com. http://bestpractical.com/rt/features.html.
48. ↑ Needs a third-party extension (RT-Extension-SLA)
49. ↑ RT can be extended through Perl extensions, see for example RTX:: modules on MetaCPAN.org
50. ↑ 50.0 50.1 "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. http://blog.bestpractical.com/2011/06/full-text-searching.html.
51. ↑ "Roundup Design Detector Interface". Roundup-tracker.org. http://roundup-tracker.org/docs/design.html#detector-interface.
52. ↑ "Roundup Features". Roundup-tracker.org. http://www.roundup-tracker.org/docs/features.html.
53. ↑ Borland
54. ↑ 5005 API exists but is undocumented
55. ↑ "Smarter search and recent object functionality " teamwork's blog". Blog.twproject.com. 2009-02-20. http://blog.twproject.com/2009/02/20/smarter-search-and-recent-object-functionality/.
56. ↑ "Test Manager plugin". http://trac-hacks.org/wiki/TestManagerForTracPlugin.
57. ↑ "List of trac plugins". Trac.edgewall.org. 2011-08-11. http://trac.edgewall.org/wiki/PluginList.
58. ↑ "Trac 1.0". Trac.edgewall.org. 2010-09-11. http://trac.edgewall.org/wiki/MultipleProjectSupport.
59. ↑ "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. http://trac.edgewall.org/wiki/AdvancedSearch#Indexing.
60. ↑ Trac #7145 Improve handling of conflicts due to concurrent ticket edits
61. ↑ "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. http://confluence.jetbrains.net/display/YTD3/Integration+with+Test+Management+Tools.
62. ↑ "YouTrack Support Workflow and Response SLAs". 7 October 2024. https://youtrack-support.jetbrains.com/hc/en-us/articles/210660509-Support-Workflow-and-Response-SLAs.
63. ↑ "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. http://confluence.jetbrains.net/display/YTD3/YouTrack+REST+API+Reference.
64. ↑ "YouTrack - Search for issues". Jetbrains.com. http://www.jetbrains.com/youtrack/features/search_filter_issues.html.
65. ↑ "SLAs and Escalations • Features | Zammad". https://zammad.com/en/product/features/sla.
66. ↑ "Fast Full-text Search • Features | Zammad". https://zammad.com/en/product/features/full-text-search.
67. ↑ "Overview of Features | Zammad". https://zammad.com/en/product/features.
68. ↑ 68.0 68.1 "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. http://wiki.eclipse.org/Mylyn/Extensions.
69. ↑ 69.0 69.1 "Pluggable email handler for Trac". Trac Hacks. http://trac-hacks.org/wiki/MailToTracPlugin.
70. ↑ "email2trac utilities". SURF SARA. https://oss.trac.surfsara.nl/email2trac.
71. ↑ 71.0 71.1 71.2 "Tasktop Dev for Visual Studio". Visual Studio Gallery. https://visualstudiogallery.msdn.microsoft.com/bacb119f-0569-4c6a-a010-31a212e08287.
72. ↑ "XML-RPC doesn't work in IIS". Mozilla. 7 December 2011. https://bugzilla.mozilla.org/show_bug.cgi?id=708252.
73. ↑ "HP ALM Explorer Add-in". HP. http://update.external.hp.com/qualitycenter/qc110/others/almexplorer/index.html.
74. ↑ "QcMylyn". Sourceforge.net. 2010-11-15. https://sourceforge.net/apps/mediawiki/qcmylyn/.
75. ↑ Using JIRA on a mobile device
76. ↑ By third-party extension: plugins.atlassian.com
77. ↑ Launchpadlib is a Python client library for the Launchpad RESTful API.
78. ↑ Feature #19097: Responsive layout for mobile devices - Redmine
79. ↑ "REST API for Request Tracker". Wiki.bestpractical.com. http://wiki.bestpractical.com/view/REST.
80. ↑ "XML-RPC access to Roundup". roundup-tracker.org. http://www.roundup-tracker.org/docs/xmlrpc.html.
81. ↑ Through 5005 API, but is undocumented
82. ↑ #11953 (Responsive design for user interface) – The Trac Project
83. ↑ Introducing YouTrack Mobile
84. ↑ "Youtrack.mylyn.connector". Alexander Marchuk. https://jetbrains.github.io/youtrack.mylyn.connector/.
85. ↑ "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. http://wiki.bestpractical.com/view/RssFeed.
86. ↑ 86.0 86.1 "FeedGeneration". wiki.roundup-tracker.org. 2009-02-01. http://www.roundup-tracker.org/cgi-bin/moin.cgi/FeedGeneration.
87. ↑ 87.0 87.1 via the PerforcePlugin
88. ↑ via the Mercurial SCM Plug-In For Axosoft
89. ↑ "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. http://www.theoldmonk.net/gitzilla.
90. ↑ "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. http://mercurial.selenic.com/wiki/BugzillaExtension.
91. ↑ Visual SourceSafe, Vault
92. ↑ Fossil
93. ↑ 93.0 93.1 "Defect Tracking Gateway". Perforce. http://www.perforce.com/product/components/defect_tracking_gateway.
94. ↑ No diff, just virtual version numbers.
95. ↑ There is an unsupported plugin for associating issues with ClearCase check-ins for an outdated version of JIRA. ClearCase support through Atlassian FishEye has been removed in all versions since April 2012. End of Support Announcement for IBM ClearCase
96. ↑ Commit Policy Plugin integrates JIRA with Bitbucket Server (formerly known as Atlassian Stash), in addition to Subversion, Git and Mercurial.
97. ↑ via the SourceHgWeb plugin
98. ↑ newly supported
99. ↑ via the bzr-tfs plugin
100. ↑ via the SVNBridge
101. ↑ 101.0 101.1 101.2 101.3 101.4 101.5 101.6 Via TeamCity integration
102. ↑ Visual SourceSafe, Team Foundation Server, Borland StarTeam
103. ↑ 103.0 103.1 "SSL Authentication Plugin". giel. 2009-07-01. http://trac-hacks.org/wiki/SslAuthenticationPlugin.
104. ↑ 104.0 104.1 "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. http://bitbucket.org/Dalius/authopenid-plugin/wiki/Home.
105. ↑ "Bugzilla:OpenID Auth Plugin". Rob Lanphier. 2013-03-30. https://wiki.mozilla.org/Bugzilla:OpenID_Auth_Plugin.
106. ↑ "Jira 3.8". http://www.federation.org.au/twiki/bin/view/Federation/ShibJira.
107. ↑ "Jira 4.x". http://git.itlab.stanford.edu/cgi-bin/gitweb.cgi?p=authentication/jira-webserverauth.git.
108. ↑ "Connecting to Crowd or Another JIRA Server for User Management - JIRA 6.4 EAP - Atlassian Documentation". https://confluence.atlassian.com/display/JIRA/Connecting+to+Crowd+or+Another+JIRA+Server+for+User+Management.
109. ↑ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. http://www.mantisbt.org/bugs/view.php?id=8199.
110. ↑ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. http://www.mantisbt.org/bugs/view.php?id=11219.
111. ↑ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. https://github.com/koke/redmine_ssl_auth.
112. ↑ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. http://www.redmine.org/issues/699.
113. ↑ Needs a third-party extension (RT-Authen-OpenID on MetaCPAN.org)
114. ↑ Needs a third-party extension (RT::Authen::ExternalAuth)
115. ↑ See available extensions
116. ↑ HOTP/TOTP
117. ↑ developed by bugs.python.org team
118. ↑ See wiki page on ShibbolethLogin
119. ↑ Supports AUTHORIZATION header/var from front end authenticating web server/proxy.
120. ↑ "Bugzilla Docker image". https://hub.docker.com/r/bugzilla/bugzilla-dev.
121. ↑ "Bugzilla Helm chart". 10 April 2020. https://github.com/mojab/bugzilla-chart.
122. ↑ "MantisBT Docker image". https://hub.docker.com/r/xlrl/mantisbt.
123. ↑ "Redmine Official Docker Image". https://hub.docker.com/_/redmine.
124. ↑ "Bitnami redmine chart". https://bitnami.com/stack/redmine/helm.
125. ↑ "Roundup Tracker Docker Image". https://hub.docker.com/r/rounduptracker/roundup.

## External links

* v
* t
* e

Bug tracking systems

Years indicate the date of first stable release.

Client-server|

| Free software|

* GNATS (1992)
* Debbugs (1994 / 1999)
* Bugzilla (1998)
* Request Tracker (1999)
* MantisBT (2000)
* Roundup (2001)
* Trac (2004)
* Redmine (2006)
* Apache Allura (2009)
* Maniphest (2010)
* GitLab (2011)
* Tuleap (2011)
* Apache Bloodhound (2012)

|

Proprietary|

* Helix ALM (formerly TestTrack) (1998)
* Axosoft (2002)
* Jira (2002)
* Azure DevOps Server (2005)
* YouTrack (2009)

Distributed|

| Free software|

* Fossil (2006)

|

Proprietary|

* Azure DevOps Server (2013)

Hosted|

* SourceForge (1999)
* GNU Savannah (2000)
* OSDN (2002)
* Launchpad (2004)
* Assembla (2005)
* CodePlex (2006) discontinued
* GitHub (2008)
* Bitbucket (2008)
* YouTrack (2011)
* Azure DevOps Services (2012)
* Usersnap (2013)

* Category
* Comparison

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