Self service technologies

Technological interfaces

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Self-service technologies (SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee.[1] Self service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and faster.

## Examples of SSTs

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Automated teller machines (ATMs), self-pumping at gas stations, self-ticket purchasing on the Internet and self-check-out at hotels and libraries are typical examples of self service technologies.[2] As users of self service technologies continue to become more accepting, additional solutions for making service transactions more convenient and faster will be developed.

## References

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1. ^ Zeithaml, V et al., Services Marketing, 5th edition, 2008, p. 56
2. ^ Kotler, P., Marketing Management, International edition, 2003, p. 457

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Fast culture

* Consumerism
* Convenience food
* Convenience store
* Fast fashion
* Fast food
* Drive-through
* Food delivery
* Online food ordering
* Take-out
* Instant gratification
* Overconsumption
* Planned obsolescence
* Same-day delivery
* Throw-away society

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