System Center Service Manager

Incident and Ticketing Software by Microsoft

System Center Service ManagerDeveloper(s)| Microsoft

|

Stable release|

2016 / October 2016

Operating system| Microsoft Windows
Platform| x64
Type| Systems management
License| Trialware
Website| www.microsoft.com/en-us/system-center

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems.[1] [2]

Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and ITIL.

SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.[3][4]

## See also[edit]

* Microsoft Servers
* Microsoft System Center
* System Center Data Protection Manager
* System Center Operations Manager
* System Center Virtual Machine Manager
* Configuration management
* Windows Server Update Services
* SYDI

## References[edit]

1. ^ JYOTHIRMAISURI. "Service Manager". docs.microsoft.com. Retrieved 2020-05-20.
2. ^ Inc, Gartner. "System Center Service Manager Enterprise IT Software Reviews | Gartner Peer Insights". Gartner. Retrieved 2020-05-20. `{{cite web}}`: `|last=` has generic name (help)[dead link]
3. ^ "System Center Service Manager – www.contoso.se". Retrieved 2020-05-20.
4. ^ SCSM 2012 Unleashed. ISBN 067233707X.

## External links[edit]

* System Center Service Manager Build Numbers
* System Center Service Manager Documentation
* Official System Center Service Manager Blog