Telephone numbers in Malaysia

Country| Malaysia
Continent| Asia
Regulator| MCMC
Numbering plan type| Open
NSN  length| 8 to 10
Format|

* +60 1x-xxx xxxx
* +60 11-xxxx xxxx
* +60 3-xxxx xxxx
* +60 8x-xxx xxx
* +60 x-xxx xxxx

* 01x-xxx xxxx
* 011-xxxx xxxx
* 03-xxxx xxxx
* 08x-xxx xxx
* 0x-xxx xxxx

Country code| +60
International access| 00
Long-distance| 0

Telephone numbers in Malaysia are regulated by the Malaysian Communications and Multimedia Commission (MCMC).

Landline telephone numbers consist of an area code of 1 to 2 digits (excluding the leading zero), followed by a 6 to 8-digit subscriber number. Mobile phone numbers consist of a mobile phone code of 2 digits followed by a 7- to 8-digit subscriber number. Mobile phone codes are originally assigned to specific mobile network operators; however, with mobile number portability, a mobile phone number might no longer be associated with its original assigned operator.

Until 2017, calls to Singapore did not require international dialling; they were made using the 02 domestic access code. However, following a directive from MCMC, it was discontinued in stages in May and June 2017. It was discontinued early on 16 May 2017 by Telekom Malaysia, and discontinued entirely by other Malaysian telecommunications companies on 1 July 2017. The normal international prefix of +65 has been made mandatory after that date.[1][2] Singapore had already discontinued its direct dialling system for calls to Malaysia in 1995 due to the divergence in both countries' numbering plans; previously, a caller in Singapore wishing to reach a number in Malaysia only had to dial the area prefix (e.g. 03- for Kuala Lumpur and Selangor) followed by the number, much like a state-to-state domestic call within Malaysia.

Similarly, calls to Brunei from East Malaysia can be made using the 080 domestic access code, but calls from Peninsular Malaysia to Brunei require the international prefix 00673.

## Landline area codes

[edit]

Landline area codes are, excluding the STD prefix 0, one digit in Peninsular Malaysia (area codes 3 to 7 and 9) and two digits in East Malaysia (area codes 8x). In Peninsular Malaysia, an area code is usually shared by multiple states and territories and roughly follows state borders. The two East Malaysian states, Sabah and Sarawak, are split into multiple area codes.

Landline subscriber numbers are seven digits in Peninsular Malaysia (except Selangor, Kuala Lumpur and Putrajaya, i.e. area code 3) and six digits in East Malaysia. Until 1995, subscriber numbers in Peninsular Malaysia were six digits in areas other than area code 3. Prior to 2001, subscriber numbers were seven digits in Selangor, Kuala Lumpur and Putrajaya. From 1999 to 2001, subscriber numbers in these areas were gradually expanded to eight digits in phases to meet new demands that resulted from the growing population in the Klang Valley.

Thus, a full national number is 10 digits in area code 3 and 9 digits elsewhere, including the STD prefix 0. When writing a telephone number with the area code, the area code and subscriber number is separated with a hyphen. Examples:

* A number 2xxx xxxx in Kuala Lumpur: 03-2xxx xxxx
* A number 2xx xxxx in George Town, Penang: 04-2xx xxxx
* A number 2xx xxxx in Johor Bahru, Johor: 07-2xx xxxx
* A number 2x xxxx in Kuching, Sarawak: 082-2x xxxx

When calling from a landline, calls to landlines within the same area code do not require the area code to be dialled. Calls to and from mobile phones require full national dialling codes. e.g. When calling a number 2xxx xxxx in Kuala Lumpur (03) from a landline:

* Within Selangor, Kuala Lumpur and Putrajaya: 2xxx xxxx
* Outside Selangor, Kuala Lumpur and Putrajaya, Within Malaysia: 03-2xxx xxxx
* Outside Malaysia: +60-3-2xxx xxxx (the initial 0 of the area code is omitted)

Telephone number prefixes in Peninsular Malaysia Prefix  | Area

|

| None; formerly the domestic access code to  Singapore
(Discontinued on 15 May 2017 by Telekom Malaysia and by all other providers on 1 July 2017.)[1][2]

|  Selangor
Kuala Lumpur
Putrajaya
Genting Highlands,  Pahang

|  Perlis
Kedah
Penang
Pengkalan Hulu,  Perak

|  Perak
Cameron Highlands,  Pahang
Hulu Bernam,  Selangor

|  Negeri Sembilan
Malacca
Muar,  Johor
Tangkak,  Johor

Batu Anam, Segamat,  Johor

|  Johor
Gemas,  Negeri Sembilan

080

| Domestic access code from East Malaysia to  Brunei

081

| Reserved number for future use

082

|  Sarawak – Kuching, Samarahan and Serian

083

|  Sarawak – Sri Aman and Betong

084

|  Sarawak – Sibu, Sarikei, Mukah and Kapit

085

|  Sarawak – Miri, Limbang and Lawas

086

|  Sarawak – Bintulu and Belaga

087

|  Labuan
Interior Division,  Sabah

088

|  Sabah – Kota Kinabalu and Kudat

089

|  Sabah – Lahad Datu, Sandakan and Tawau

|  Pahang
Terengganu
Kelantan

## Mobile phone codes and IP telephony

[edit]

Mobile phone codes and IP telephony codes are in the area code 1, ranging 2 digits excluding the leading zero.

Subscriber number length is seven- or eight-digit, depending on the mobile phone code. Numbers in the 011 and 015 codes are eight digits long, while all other numbers are seven digits long. Therefore, a full national number (including the leading zero) is 11 digits long for 011 and 015 numbers, and 10 digits long for all other numbers.

Calling to and from mobile phones always require full national dialling, even with mobile phones in the same mobile phone code. When calling from outside Malaysia, the leading zero is dropped. For example, a number 016-xxx xxxx is dialled as +60-16-xxx xxxx from outside Malaysia.

Originally, each mobile phone operator was issued one mobile phone code. Through a series of mergers, there were three major mobile phone operators: Celcom, Maxis and Digi as of 2005. As existing numbers began to run out, the three mobile phone operators were assigned numbers in 014 code distinguished by the first digit of the seven-digit subscriber number.

With the proliferation of new mobile virtual network operators and the exhaustion of existing codes, two new ranges 011 and 015 are made available for assignment. Subscriber numbers are eight digits long, resulting in an 11-digit mobile number including the leading zero. 011-1 was made available to mobile phone operators starting 15 December 2010.[3] The two major ISPs in Malaysia, TMNet and Jaring are assigned numbers in the 015-4 prefix to provide VoIP (also known as Telephony Service over IP, TSoIP) service. New numbers are assigned in smaller blocks of 10,000, 100,000 or 1,000,000 numbers, as opposed to the previous practice of assigning a whole prefix to an operator, which is a block of nearly 8,000,000 numbers.

The advent of mobile number portability means the current operator of a particular mobile phone number is not necessarily the original assigned operator of the number.

Mobile Phone Number

+601115805897

Prefix  | Range  | Operator

010-

2, 36~39, 46, 56, 66, 76, 82, 88, 90~98

| celcom

30~34, 83~87

| XOX

35, 44~45, 55, 65

| UniFi Mobile

40~41, 57~59

| Celcom

42~43, 70~71, 89

| Maxis

50~54, 77~81

| Tune Talk

011-

100~104

| UniFi Mobile

105~109, 55, 8888

| redONE

11, 21, 270~274, 28, 37, 39, 605~642, 8886, 8889

| U Mobile

| Maxis, ookyo

13, 205~209, 565~569, 575~579, 585~589, 595~599

| XOX

140~144, 175~179, 23, 240~244, 25, 275~279

| Maxis

145~149, 155~159, 19, 245~249, 29, 40~41, 54, 560~564

| Celcom

150~154, 185~189, 35, 53

| Tune Talk

| DiGi, Tron Archived 26 January 2019 at the Wayback Machine

170~174, 30, 570~574, 580~584, 7

| Yes 4G

180~184

| Telekom Malaysia

200~204

| Tron Archived 26 January 2019 at the Wayback Machine

26, 31, 33, 36, 51

| DiGi

| Altel

| BuzzME[permanent dead link]

| Friendi Archived 22 January 2018 at the Wayback Machine

012-

2~9

| Maxis

013-

2~9

| Celcom

014-

2, 7

| Maxis

3, 6, 9

| DiGi

| Tune Talk

5, 8

| Celcom

016-

2~9

| DiGi

017-

2~9

| Maxis

018-

12, 2, 31~32, 35~57, 66, 760~794, 87~91, 94~98

| U Mobile

30, 33~4, 58~65, 67~71, 795~824, 92~93

| Yes 4G

019-

2~9

| Celcom

Broadband Service (Data Only)

Prefix  | Range  | Operator

015-9

10~14, 16, 60~64

| DiGi

20~29

| Celcom

Telephony Service over IP (TSoIP) or Voice over IP (VoIP)

Prefix  | Range  | Operator

015-1

| Onesmart Mobile

015-2

| BluePack Network (5 GHz Internet & VoIP)

015-3

| B&E Wireless Mobile

015-4

600~613

| Telekom Malaysia

821

| Time Fibre

840, 871~879

| RedTone

841

| Y-Max Archived 29 April 2019 at the Wayback Machine

848~849

| Webe

851

| Maxis

870

| OCE

Note : Range is the first one, two or three number of the whole mobile phone number. Example :

Prefix 010-, Range 2, is 010-2XX XXXX
Prefix 011-, Range 11, is 011-11XX XXXX
Prefix 011-, Range 155~159 is 011-155X XXXX to 011-159X XXXX
X = 0 to 9

## Non-geographical short codes and special numbers

[edit]

Prefix  | Operator

|

100

| General telephone services

101

| Operator assistance – domestic calls. Used together with 100.

102

| Service assistance, used in conjunction with 100.

103

| Fixed telephone line directory assistance

104

| Telegram services

1051

| Time announcement

1066

| Earthquakes and Tsunami Alert Centre

108

| Operator assistance for international calls.

112

| International emergency number

120

| Tune Talk IDD

121

| Access the voice mailbox

12xx

| Reserved number

1300-XX-XXXX

| Local rate telephone number

1310

| U Mobile IDD

13100

| Celcom budget IDD

13188

| TM SMS service

13200

| Maxis IDD

13300

| DiGi IDD

1315

| TMNet dial-up internet service

1377X

| General mass calling service, no longer active

141XX

| currently unassigned

1500-XX-XXXX

| Paging service

1508-XX-XXXX

| Dial-up internet access service

1511

| Jaring dial-up internet service

1512

| Maxis dial-up internet service, no longer available.

1513

| TMNet EZNet dial-up internet service, no longer active.

1515

| TMNet dial-up internet service

1516

| DiGi dial-up internet service, no longer available.

1517

| Time Net dial-up internet service, now inactive.

1519

| Celcom dial-up internet service, no longer active.

152X

| ISDN dial-up internet service, no longer available.

15454

| Electricity fault reporting

15999

| Talian Kasih, emotional support & counselling services

1600-XR-XXXX

| Premium-rate telephone number (planned)

1700-XX-XXXX

| Personal numbering service

1800-XX-XXXX

| Toll-free telephone number (free from fixed line, local rate from mobile)

18YXX

| Long Distance Carrier Selection Code

1900-XX-XXXX

| Multimedia service number

600-XX-XXXX

| Audiotext hosting service and premium-rate telephone number (planned renumbering to 1–600)

991

| Civil Defence Department emergency number, now replaced with 999

994

| Fire brigade emergency number, now replaced with 999

997

| National Scam Response Centre (NSRC)

999

| Malaysian General Emergency Service (MERS), previously allocated to police

Note: R = 1 to 6, X = 0 to 9, Y = 1 to 9

## Mobile Number portability

[edit]

Mobile number portability was introduced on 1 October 2008 for mobile phone numbers in a bid to increase market competition. Thus, subscribers are allowed to retain their mobile numbers when they switch to another service provider. Therefore, the mobile number prefix only indicates the original service provider.

Number portability has not been offered for landlines, as Telekom Malaysia (TM) holds a monopoly on landlines except in Putrajaya and some areas in the Klang Valley.

## References

[edit]

1. ^ a b "Harmonization Of Usage Of Area Code "02" To "0065" For Calls To Singapore". Malaysian Communications and Multimedia Commission. 4 May 2017. Archived from the original on 20 September 2018. Retrieved 5 June 2017.
2. ^ a b "REALIGNMENT OF 02 INTERNATIONAL ACCESS CODE TO 0065 FOR CALLS TO SINGAPORE". 27 March 2017. Archived from the original on 6 April 2017. Retrieved 6 April 2017.
3. ^ "Malaysia Due to Start the Implementation of New Public Cellular Phone Numbering with 3+8" (PDF). Malaysian Communications and Multimedia Commission. 2 November 2010. Retrieved 8 November 2010.

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