Vertex (company)

For other companies called "Vertex", see Vertex (disambiguation) § Businesses.

VERTEX

Company type| Limited Company
Industry| Utilities, call centers
Founded| 1996
Headquarters| London, UK

Key people

| Andrew Jornod, CEO, Vertex North America (Utilities)
Products| Business Process Outsourcing, Customer Management Outsourcing

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.[1][2]

Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996.[3] In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital,[4] GenNx360, Knox Lawrence International) for £217m.[5]

Vertex services include:

* Business process outsourcing
* Customer Management
* Finance & Accounting
* HR Outsourcing
* Software
* Offshoring
* Debt Management
* Telecom

## References

[edit]

1. ^ Dey, Iain (17 September 2006). "Liberata joins £400m contest for Vertex". Retrieved 1 April 2012.
2. ^ "Vertex Group Limited". Hoover's. Retrieved 1 April 2012.
3. ^ "United Utilities - Our recent history".
4. ^ "Oak Hill Capital, GenNx360 and Knox Lawrence to Acquire Vertex from United Utilities – Oak Hill". Retrieved 2024-10-16.
5. ^ "United Utilities announces the sale of Vertex to Oak Hill Capital, GenNx360 and Knox Lawrence International".