IT Service Management

1. Service Management
2. Service Strategy
3. Service Design
4. Service Transition
5. Service Operation
6. Continual Service Improvement
7. Additional Topics

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IT Service Management, also known as ITSM, focuses on the implementation and management of quality information technology services through people, processes, and information technology, based on standardized process improvement frameworks and methodologies.[1]

This course comprises seven lessons on IT service management. Each lesson includes a combination of Wikipedia readings, YouTube videos, and hands-on  learning activities. The course also assists learners in preparing for ITIL Foundation certification.

This entire Wikiversity course can be downloaded in book form by selecting Download Learning Guide in the sidebar.

## Preparation[edit | edit source]

This is a third-semester, college-level course. Learners should already be familiar with IT Service and Support concepts.

## Lessons[edit | edit source]

1. Service Management
2. Service Strategy
3. Service Design
4. Service Transition
5. Service Operation
6. Continual Service Improvement
7. Additional Topics

## Multimedia[edit | edit source]

* YouTube: ITIL - A Simple Explanation
* YouTube: ITIL Overview 2011 Edition

## See Also[edit | edit source]

| Search for IT Service Management on Wikipedia.

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* HDI
* ITIL
* IT Service and Support

## External Links[edit | edit source]

* ITIL Exam Preparation 2011
* Cybrary: Free ITIL Foundation Course
* EdX: IT Support Fundamentals

## Bibliography[edit | edit source]

* Brewster, Earnest, et al. (2012). IT Service Management - A guide for ITIL Foundation Exam candidates. British Informatics Society Limited. ISBN 9781906124939
* Gallacher, Liz and Morris, Helen. (2012). ITIL Foundation Exam Study Guide. Sybex. ISBN 9781119942757
* Knapp, Jill. (2011). ITIL V3 Foundation Exam Video Mentor. Pearson. ISBN 9780789742599

## References[edit | edit source]

| Subject classification: this is an information technology resource.

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| Educational level: this is a tertiary (university) resource.

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| Completion status: this resource is considered to be complete.

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1. ↑ Wikipedia: IT service management