Workplace communication

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## Contents

* 1 Workplace (GCM100)
* 2 Course Description
* 3 Course Focus
* 4 Text and References
* 5 Addendum A: Performance Objectives
* 6 Student Contributions
* 7 Course Evaluation
* 8 Course Schedule
* 9 Course Goals

## Workplace (GCM100)[edit | edit source]

## Course Description[edit | edit source]

This course introduces you some intrapersonal and interpersonal communication skills including goal setting, effective communication practice, good customer service, and oral presentation techniques. 1 Cr (0 lect/pres, 1 lab, 0 other)

## Course Focus[edit | edit source]

This is a student centered course. The course content focuses on some skills necessary for you to develop as individuals, communicate more effectively in the workplace, retain employment, and provide good customer service.

## Text and References[edit | edit source]

There is no recommended text for this course. Your instructor will provide relevant content notes and handouts.

## Addendum A: Performance Objectives[edit | edit source]

## Student Contributions[edit | edit source]

## Course Evaluation[edit | edit source]

## Course Schedule[edit | edit source]

## Course Goals[edit | edit source]

The following list of course goals will be addressed in the course. These goals are directly related to the performance objectives (Addendum A). (*designates a CRUCIAL goal)

1. (6) produce personal strengths / weaknesses list
2. (6) produce positive attitude behavior checklist
3. (6) prepare self-esteem enhancement strategy
4. (6) report individual personal values
5. (6) use decision making procedure
6. present personal / professional goals
7. (14) discuss oral communication process elements
8. (14) practice effective communication techniques
9. (14) practice listening skills
10. (14) decipher non-verbal messages
11. (14) perform introductory speeches
12. (14) manage positive / negative feedback
13. (14) use conflict resolution skills
14. role play good customer service
15. (14) make procedure presentation