Student satisfaction

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Bibliography[edit | edit source]

Delaney, Anne Marie (2008) Typical institutional research studies on students: Perspective and examples. New Directions for Higher Education 2008(141)

Elliott, Kevin M. (2001) Key Factors Influencing Student Satisfaction Related to Recruitment and Retention. Journal of Marketing for Higher Education 10(4)

García-Aracil, Adela (2008) European graduates’ level of satisfaction with higher education. Higher Education

Lemmer, E.M. (2011) Student satisfaction with short learning programmes at a distance learning institution. Africa Education Review 8(3)

Martin, Andrew J. (2000) Graduate Satisfaction with University and Perceived Employment Preparation. Journal of Education and Work 13(2)

Marzo-Navarro, Mercedes (2005) Measuring customer satisfaction in summer courses. Quality Assurance in Education 13(1)

Owlia, Mohammad S. (1996) A framework for the dimensions of quality in higher education. Quality Assurance in Education 4(2)

Paswan, Audhesh K. (2009) Higher Education Institutions: Satisfaction and Loyalty among International Students. Journal of Marketing for Higher Education 19(1)

Suhre, Cor J. M. (2007) Impact of degree program satisfaction on the persistence of college students. Higher Education 54(2)

de Lourdes Machado, Maria (2011) Satisfaction with Higher Education: critical data for student development : European Journal of Education, Part II. European Journal of Education 46(3)