Livi is a medical app, owned by Kry International AB, a Swedish online healthcare company based in Stockholm established in 2015.[1] It operates in the UK and France. In Germany, Sweden and Norway, it is known as Kry. Juliet Bauer is the UK managing director.[2]
It launched a partnership with general practices in North West Surrey and with SSP Health in the North West of England to offer video consultations to patients in October 2018, an app based service similar to that offered by GP at Hand but done through their existing GP practice without having to re-register with a new one.[3] The NICS GP Federation in North West Surrey is using it to run extended access clinics. It also offers a paid for, on-demand service via an app.[4] It plans to make the service available nationally.[5] It sub-contracts with GP federations to provide out-of-hours services. Push Doctor, Now Patient, and eConsult offer similar services.[6]
In August 2019, the company announced a deal with NHS services in Birmingham, Shropshire and Northamptonshire. 1.85 million patients will be able to sign up to the app through their practice so they can access video GP consultations, referrals and prescriptions.[7] In September 2019, it announced plans to offer GP video consultations on the NHS at Boots high street shops in north-west Surrey and in Liverpool Street, London. Doctors will be able to access and update patients' NHS Electronic Health Records.[8]
In June 2020, it announced plans to integrate the service into NHS111 in three regions of the UK.[9]
North Tyneside Clinical Commissioning Group set up a 12-month pilot using Livi in August 2020 to offer online video appointments for all of its patients. This would deliver an extra 21,000 GP appointments a year. Livi GPs will have full access to patient records.[10]
The services was rated outstanding by the Care Quality Commission in 2021. It was commended for setting up the Covid Home Monitoring Service, which supported patients to access care without exposing other people to the virus. Livi Connect was also praised. It enabled 26,473 patients in the UK to have video consultations with healthcare professionals.[11]