Mobile ticketing

series on
E-commerce
Online goods and services
Digital distribution E-books Software Streaming media
Retail services
Banking DVD-by-mail Flower delivery Food ordering Grocery Pharmacy Travel
Marketplace services
Advertising Auctions Comparison shopping Auction software Social commerce Trading communities Wallet
Mobile commerce
Payment Ticketing
Customer service
Call centre Help desk Live support software
E-procurement
Purchase-to-pay
v t e

Mobile ticketing is the process whereby customers can order, pay for, obtain and/or validate tickets using mobile phones. Mobile tickets reduce the production and distribution costs connected with traditional paper-based ticketing channels and increase customer convenience by providing new and simple ways to purchase tickets.

Mobile tickets should not be confused with E-Tickets (electronic tickets) which are used by airlines since 1994, they can be sent by e-mail, printed and shown at the check-in desk at the airport to obtain a boarding pass.^[1]

Many train and bus operators in Europe have created phone apps in which tickets can be bought and stored. These include but are not limited to SJ, DSB, NSB, DB and selected local transit authorities.

History

Philips and Sony developed near field communication (NFC) in 2002.^[2] It is build on the same basis as common contactless smartcards. Philips published an early paper on NFC in 2004.^[3] In 2004, the NFC Forum was established. NFC incorporated in a mobile phone allows all kind of novel contactless applications, mobile ticketing being an important one of them. Mobile Tickets can be purchased via internet and will be downloaded in a few seconds to the mobile phone, be it in an sms with a 2-D barcode or to the connected NFC chip. In case of NFC at entrance the phone just has to be touched to the scanning device (in fact it makes contact within 10 cm). The GSM Association, GSMA, published a whitepaper on M-Ticketing in 2011.^[4] It describes extensively the use and advantages of M-Ticketing, principally the use of NFC technology. They state that NFC is the best technology but "it is expected however that M-Ticketing services using SMS and Bar Code implementations will be prevalent until the point that a critical mass of NFC enabled handsets is available."

See also

• Mobile payment
• Mobile Suica
• Electronic ticket
• Multimedia Messaging Service
• Masabi (company)

References

0.00 (0 votes)