Computer telephony integration

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Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.

• Automatic number identification (ANI)
• Automatic call distributor
• Dialed Number Identification Service (DNIS)
• PhoneValet Message Center
• Predictive dialer
• Screen pop
• Telephony Application Programming Interface (TAPI)
• Telephony Server Application Programming Interface (TSAPI)
• Computer-supported telecommunications applications (CSTA)
• Multi-Vendor Integration Protocol

• User Agent CSTA (uaCSTA) - TR/87 - ECMA International