Firefly (airline)

Flyfirefly Sdn Bhd

IATA ICAO Call sign FY FFM FIREFLY
Founded	16 March 2007; 17 years ago (2007-03-16)
Commenced operations	3 April 2007; 17 years ago (2007-04-03)
Hubs	Kuala Lumpur–Subang Penang
Secondary hubs	Kota Kinabalu
Frequent-flyer program	Enrich
Fleet size	15
Destinations	12
Parent company	Malaysia Airlines
Headquarters	Petaling Jaya, Selangor, Malaysia
Website	www.fireflyz.com.my

Firefly (stylized as firefly) is a low-cost airline and a subsidiary of Malaysia Airlines. It operates domestic flights within Malaysia and regional services to destinations in Indonesia, Singapore, Thailand and China.^[1] The airline's main hubs are Sultan Abdul Aziz Shah Airport in Subang and Penang International Airport, with Kota Kinabalu International Airport serving as a secondary hub.

Established in 2007, Firefly commenced operations on 3 April of the same year with its inaugural flight between Penang and Kota Bharu. Its operations focus on connecting secondary destinations and regional routes, with a fleet comprising both turboprop and jet aircraft. The airline's slogan is "Beyond Convenience."

Firefly commenced operations on April 3, 2007, with its inaugural flight from Penang International Airport to Kota Bharu. Initially, the airline operated a fleet of two 50-seater Fokker 50 aircraft.^[2] A third leased Fokker 50 was later added to support service expansion. Firefly’s early strategy focused on connecting underserved domestic markets, such as Langkawi, Alor Setar and Kuala Terengganu, with regional hubs like Penang and Subang.

In June 2007, Firefly’s parent company, Malaysia Airlines, signed an agreement to acquire ten ATR 72-500 turboprop aircraft, with an option for ten additional units.^[3] The first ATR 72-500s began arriving in August 2008, replacing the aging Fokker 50 fleet.^[4] By the end of 2008, all Fokker 50 aircraft had been retired, marking a transition to a fully modernized fleet. The delivery of the ATR 72-500s continued, with five aircraft delivered in 2008, five in 2009, four in 2010, and the remaining six by 2011.^[5]

To further enhance its operational capabilities, Firefly introduced the ATR 72-600 model in 2009.^[6] This upgraded version featured improved fuel efficiency, better passenger comfort and an increased seating capacity of up to 78 passengers compared to the ATR 72-500. The addition of these aircraft allowed the airline to expand its domestic route network and increase service frequencies on high-demand routes. By the end of 2009, Firefly’s fleet consisted of ten ATR 72-500s and two ATR 72-600s, solidifying its position as a key player in Malaysia’s regional aviation market.

In 2010, Firefly made a strategic decision to diversify its fleet and operations by entering the jet market.^[7] The airline placed an order for 30 Boeing 737-800 aircraft, marking a significant shift in its business model. The new Boeing jets were intended to provide the airline with the capacity to operate on longer domestic and regional routes, allowing Firefly to compete with established low-cost carriers such as AirAsia. The first Boeing 737-800 was delivered in December 2010, and by January 2011, Firefly had begun operating its first jet routes, focusing primarily on domestic destinations like Kuala Lumpur, Kuching and Kota Kinabalu, along with international flights to Bandung and Surabaya.^[8][9]

However, the decision to enter the jet market proved challenging. The competitive landscape in Malaysia's aviation sector became more intense, especially with the rapid expansion of budget airlines like AirAsia and the emergence of Malindo Air in 2013. Firefly struggled to maintain profitability with its jet operations, as aggressive pricing strategies from competitors put significant pressure on the airline’s yields and load factors. The challenges were compounded by operational inefficiencies and high costs associated with running a dual fleet of turboprop and jet aircraft.^[10]

As a result, in August 2011, Firefly announced that it would cease its jet operations by the end of the year. The decision to withdraw from the jet market was made in consultation with its parent company, Malaysia Airlines, and in response to a restructuring agreement between Malaysia Airlines and AirAsia. The airline officially returned all Boeing 737-800 aircraft to Malaysia Airlines and refocused its operations on turboprop services using ATR 72 aircraft.^[10]

Following the cessation of Firefly’s jet operations in 2011, the airline refocused on its core regional turboprop services.^[11] Its fleet expansion plans included an order by parent company Malaysia Airlines in December 2012 for 36 ATR 72-600 aircraft, with 20 allocated to Firefly and 16 to MASwings. These modernized aircraft were intended to bolster Firefly’s domestic and regional connectivity by enhancing its capabilities on short-haul routes. However, two Boeing 737-400 jets remained under Firefly's charter division until they were retired in 2014.

Challenges soon arose when contractual disputes between Malaysia Airlines and the Ministry of Transport Malaysia over MASwings' use of the new ATR 72-600 aircraft for Rural Air Services (RAS) subsidies delayed further deliveries. Compounding these issues, Malaysia Airlines faced severe financial difficulties starting in 2015, which led to the cancellation of the remaining ATR 72-600 orders. By 2016, Firefly retired all eight of its newly delivered ATR 72-600 aircraft and scaled back its expansion plans as it struggled to maintain operations in an increasingly competitive market.^[12]

During this period, Firefly faced significant competition from emerging carriers such as Malindo Air, which entered the market in 2013 and rapidly expanded its domestic and regional networks.^[13] This competition, combined with aggressive pricing strategies from carriers like AirAsia, placed considerable pressure on Firefly's market share and profitability. By 2018, Firefly reported a net loss of RM49.41 million, contributing only 3.35% of the Malaysia Aviation Group's (MAG) total revenue.^[2]

In response, MAG initiated a strategic review of its subsidiaries to identify potential areas for improvement. Firefly's role was reassessed as part of MAG's Long-Term Business Plan (LTBP), announced in 2019, which identified the airline as a key component in the recovery of Malaysia's aviation sector. The plan emphasized leveraging Firefly’s strengths in regional operations and underserved routes, with discussions also exploring the potential reintroduction of jet services to improve competitiveness in the low-cost carrier market. However, these efforts were constrained by limited resources and a need for financial restructuring across the group.^[14]

The global COVID-19 pandemic, which began in early 2020, severely impacted the airline industry, including Firefly. Travel restrictions led to significant reductions in both domestic and international flight frequencies. In response, Firefly temporarily suspended many of its operations.

As the pandemic situation improved and travel demand began to recover, Firefly resumed its jet operations in January 2021.^[15][14] The airline reintroduced Boeing 737-800 aircraft to its fleet, focusing on domestic routes from Penang International Airport to key destinations such as Kota Kinabalu, Kuching and Johor Bahru. This marked a new phase for the airline as it sought to capitalise on the growing demand for domestic travel in the post-pandemic recovery period.

In 2022, Firefly continued to expand its fleet with the addition of more Boeing 737-800 aircraft. The airline’s plan was to operate up to ten narrow-body jets by 2025, enhancing its capacity for both domestic and regional operations. Firefly introduced new routes from Penang to various destinations, including direct flights to Kota Kinabalu and Kuching, and began preparations for resuming international flights as travel restrictions eased further.^[14]

In 2023, Firefly designated Kota Kinabalu International Airport as its secondary hub to enhance connectivity across Borneo. As part of a strategic realignment by parent company Malaysia Airlines, Firefly took over intra-Borneo jet services, including routes connecting Kota Kinabalu with Kuching, Tawau and Sandakan, as well as Kuching with Miri.^[16]

In addition to its domestic expansion, Firefly prioritised strengthening its regional presence. Plans were announced to launch new international routes to Singapore, Thailand and other Southeast Asian markets. The airline also focused on improving service quality and offering competitive pricing to rebuild its customer base.^[14]

On 16 June 2024, Firefly resumed flights to Kuala Lumpur International Airport with a Boeing 737-800 after 13 years of hiatus. ^[17] This is the first time it has operated flights to the main airport since it ceased jet operations in 2011.

By 2024, Firefly had set ambitious goals for profitability, aiming to recover lost ground and achieve sustainable growth. The airline planned to further expand its network, targeting new markets in Japan and South Korea by 2025. Additionally, Firefly sought to enhance the customer experience by improving onboard services and optimizing its operations. The airline’s strategic goals for 2024 included increasing profitability, expanding its market share, and positioning itself as a key player in Southeast Asia's aviation market.^[14]

As of September 2024, Firefly have served these following destinations:

Firefly has codeshare agreements with these airlines:

• Malaysia Airlines^[29]
• MASWings^[30]

As of November 2024^[update], Firefly operates the following aircraft:^[31]

Firefly’s fleet has evolved to align with its strategic goals. Initially operating two Fokker 50 turboprops, the airline transitioned to ATR 72 aircraft by 2008, retiring all Fokker 50s. In 2010, Firefly introduced Boeing 737-800 jets to expand into regional markets but ceased jet operations in 2011 as part of a restructuring by Malaysia Airlines.^[10]

The airline resumed jet operations in 2022 with Boeing 737-800 aircraft, establishing Penang and Kota Kinabalu as key hubs. Firefly’s current fleet consists of ATR 72 turboprops and Boeing 737-800 jets, supporting its dual focus on regional and domestic connectivity.^[14]

• List of airlines of Malaysia
• Transport in Malaysia

• Karim, F.N., "Firefly to start services April 2", Business Times, 15 March 2006
• Yeow, J. & Francis, I., "MAS to launch Firefly", The Sun, 15 March 2006

Media related to Firefly (airline) at Wikimedia Commons

• Official website Archived 3 May 2021 at the Wayback Machine