Government Digital Service

This article's factual accuracy may be compromised due to out-of-date information. Please help update this article to reflect recent events or newly available information. (August 2016)

The Government Digital Service is a unit of the Government of the United Kingdom's Department for Science, Innovation and Technology,^[1] tasked with transforming the provision of online public services.^[2]

It was formed in April 2011 to implement the "Digital by Default" strategy proposed by a report produced for the Cabinet Office in 2010 called Directgov 2010 and beyond: revolution not evolution. It is overseen by the Public Expenditure Executive (Efficiency & Reform). GDS is primarily based in the Whitechapel Building, London.^[3] As of July 2024,^[update] the interim CEO is Christine Bellamy, who previously led digital transformation and delivery at the BBC and had been managing director at Johnston Media.^[4]

Originally part of the Cabinet Office since inception, in July 2024, it was announced by the Starmer ministry that the GDS would be moving to become part of the Department for Science, Innovation and Technology.^[5]

On 20 July 2010, Directgov, the citizen services website, was moved to the Cabinet Office from the Department for Work and Pensions. From 1 April 2011 Directgov became part of the Government Digital Service, along with the BusinessLink website aimed at business users. On 13 September 2012, through a notice on the Directgov homepage, it was announced that the GOV.UK project, built by the Government Digital Service, would replace Directgov as the primary citizen website of the UK Government on 17 October 2012, after which both Directgov and BusinessLink would close.^[6]

The strategy was proposed in a report called "Directgov 2010 and beyond: revolution not evolution" prepared by Martha Lane Fox, the founder of lastminute.com. In an interview, Francis Maude, minister with responsibility for GDS spoke about "powerful oligopolies" and the reliance on a single supplier as a cause of high-profile failures in public sector IT, such as NHS Connecting for Health. GDS is intended to "drive service delivery to digital across government and provide support, advice and technical expertise for departments as they develop new digital delivery models". This strategy is focussed on the application of Agile software development and Lean software development methodologies, supplied primarily via small and medium enterprises rather than large suppliers.^[7]

GDS has a Digital Advisory Board consisting of high-profile external experts, which meets bi-annually and advises the GDS on strategy.^[8]

As of 2013, less than 2 years after GDS began, GDS had over 200 staff;^[9] by 2015 that number had risen to approximately 500.^[10]

GDS has since mid 2013 promoted the concept of government as a platform,^[11] an idea first set out by Tim O'Reilly in 2009 in an article in Forbes.^[12] Government as a Platform introduces "a new vision for digital government; a common core infrastructure of shared digital systems, technology and processes on which it's easy to build brilliant, user-centric government services".^[13]

The original Government as a Platform products have been joined by new ones and are collectively known as Digital Service Platforms. These include GOV.UK Pay, GOV.UK Notify, GOV.UK Forms, the Design System, GOV.UK Frontend and the UK Emergency Alerts system.

In 2011, GDS was given responsibility for setting cross-government standards for identity assurance, with the authority to approve, commission and accredit the identity component of any central government public service. GDS then designed and is building GOV.UK Verify.^[14] GOV.UK Verify is intended to act as a single sign on framework for government services like filing taxes or checking driving license information. The system allows the user to choose from a list of companies certified to verify their identity to government. These companies have to meet published standards for identity assurance.^[15]

The Infrastructure and Projects Authority (IPA) conducted a review of Verify in July 2018, and found Whitehall departments were reluctant to continue funding the project. A subsequent report by the IPA recommended that the Gov.uk Verify identity assurance programme should be terminated.^[16]

The GDS service has influenced similar projects elsewhere in the world, including the United States Digital Service, 18F, the Canadian Digital Service^[17] and the DigitalService4Germany.^[18]

In July 2018, the Science and Technology Select Committee announced that it would be carrying out a review into the work of GDS.^[19][20]

• Central Computer and Telecommunications Agency
• Office of the e-Envoy
• E-Government Unit
• Mike Bracken
• Transformational Government

• Official website
• Government Digital Service blog
• Commons Select Committee review