Workplace communication

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Workplace (GCM100)[edit | edit source]

Course Description[edit | edit source]

This course introduces you some intrapersonal and interpersonal communication skills including goal setting, effective communication practice, good customer service, and oral presentation techniques. 1 Cr (0 lect/pres, 1 lab, 0 other)

Course Focus[edit | edit source]

This is a student centered course. The course content focuses on some skills necessary for you to develop as individuals, communicate more effectively in the workplace, retain employment, and provide good customer service.

Text and References[edit | edit source]

There is no recommended text for this course. Your instructor will provide relevant content notes and handouts.

Addendum A: Performance Objectives[edit | edit source]

Student Contributions[edit | edit source]

Course Evaluation[edit | edit source]

Course Schedule[edit | edit source]

Course Goals[edit | edit source]

The following list of course goals will be addressed in the course. These goals are directly related to the performance objectives (Addendum A). (*designates a CRUCIAL goal)

1. (6) produce personal strengths / weaknesses list
2. (6) produce positive attitude behavior checklist
3. (6) prepare self-esteem enhancement strategy
4. (6) report individual personal values
5. (6) use decision making procedure
6. present personal / professional goals
7. (14) discuss oral communication process elements
8. (14) practice effective communication techniques
9. (14) practice listening skills
10. (14) decipher non-verbal messages
11. (14) perform introductory speeches
12. (14) manage positive / negative feedback
13. (14) use conflict resolution skills
14. role play good customer service
15. (14) make procedure presentation