Call Center Industry In Bangladesh

The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market.^[1] In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies.^[1] Bangladesh Telecommunication Regulatory Commission (BTRC) eased the licensing process for call centers in 2013.^[1]

A call center "village" was planned in 2009.^[2] (As of 2013), around 70 call centers were in operation in Bangladesh.^[1] Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom.^{[citation needed]} The Bangladesh Association of Call Center & Outsourcing (BACCO) was formed in connection with the industry.^{[citation needed]}

References

↑ ^1.0 ^1.1 ^1.2 ^1.3 Abdullah Mamun. "Call centre business gains momentum". The Daily Star. http://www.thedailystar.net/beta2/news/call-centre-business-gains-momentum/. Retrieved 2013-12-17.
↑ Md Hasan (2009-12-30). "Call centres on the rebound". The Daily Star. http://archive.thedailystar.net/newDesign/news-details.php?nid=119715. Retrieved 2013-12-17.

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[momentum-1] 1.0 ^1.1 ^1.2 ^1.3 Abdullah Mamun. "Call centre business gains momentum". The Daily Star. http://www.thedailystar.net/beta2/news/call-centre-business-gains-momentum/. Retrieved 2013-12-17.

[2] Md Hasan (2009-12-30). "Call centres on the rebound". The Daily Star. http://archive.thedailystar.net/newDesign/news-details.php?nid=119715. Retrieved 2013-12-17.