Silent Call

A silent call is a telephone call in which the calling party does not speak when the call is answered. Most such calls are generated by a cold call telemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available to handle an answered call. As a result the called party hears silence ("dead air"), followed by the call being disconnected.^[1] This differs from a ghost call, which is not dialed intentionally, and is due to technical issues or pocket dialing.^{[citation needed]}

In the U.S., the Federal Trade Commission (FTC) uses the term "abandoned call" instead of silent call in its regulations applying to telemarketing.^[2]

References

↑ "Abandoned and silent calls" (in en). 2023-08-01. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisance-calls-and-messages/abandoned-and-silent-calls.
↑ "Complying with the Telemarketing Sales Rule" (in en). 2011-02-02. https://www.ftc.gov/business-guidance/resources/complying-telemarketing-sales-rule.

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[1] "Abandoned and silent calls" (in en). 2023-08-01. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisance-calls-and-messages/abandoned-and-silent-calls.

[2] "Complying with the Telemarketing Sales Rule" (in en). 2011-02-02. https://www.ftc.gov/business-guidance/resources/complying-telemarketing-sales-rule.