Enterprise Relationship Management

From Handwiki

Enterprise relationship management (ERM) is a business method in relationship management.[1]

See also

  • Enterprise feedback management (EFM)
  • Business relationship management (BRM)
  • Enterprise planning systems

References

Primary sources

  • Galbreath, Jeremy (2002). "Success in the Relationship Age: building quality relationship assets for market value creation". The TQM Magazine 14 (1): 8–24. doi:10.1108/09544780210413219. 
  • Inmon, W. H., et al. (2001). Data Warehousing for E-business. John Wiley & Sons, New York, NY
  • Kalmbach, Charles, Jr., and Charles Roussel (1999). "Outlook by Issue: 1999, Special Edition: Dispelling the Myths of Alliances". Accenture.com
  • Lovallo, Dan; Daniel Kahneman (2003). "Delusions of Success". Harvard Business Review 81 (7): 56–63. https://hbr.org/2003/07/delusions-of-success-how-optimism-undermines-executives-decisions. "No matter how detailed, the business scenarios used in planning are generally inadequate.". 
  • Normann, Richard, and Rafael Ramirez (1993). "From Value Chain, to Value Constellation: Designing Interactive Strategy". Harvard Business Review on Managing the Value Chain. Harvard Business School Press, 2000, 185–220.
  • Torkia, Eric (2005). "Velox ERM: Building an Enterprise Relationship Management Framework". Montreal: UQAM (Université du Québec à Montréal).
  • Harbison, J.R., Pekar, P.jr., Viscio, A. and Moloney, D. (2000) The Allianced Enterprise: Breakout Strategy for the New Millennium, BoozAllen & Hamilton.
  • Gretchen Teagarden, Solomon Smith Barney, 2000

Footnotes

  1. ↑ "RIIM - Relationship Intelligence and Influence Management - Perfluence SA". https://www.perfluence.com/methods.  
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