Procedure (Business)

Short description: Document instructing workers

A procedure is a document that instructs workers on executing one or more activities of a business process.^[1] It describes the sequence of steps, and specifies for each step what needs to be done, often including when the procedure should be executed and by whom.^[2]

Organizations typically document procedures in their published Policy and Procedures guide, or their Standard Operating Procedure (S.O.P.) guide. A procedures manual or procedural manual typically gathers together a number of procedures used within an organisation,^[3] or for a specific set of functions.^[4] For example all airlines give their pilots a S.O.P which holds all the information regarding flying. While procedures typically detail high level steps, a Work Instruction would provide more detail, for example the tools to use and how precisely to use the tools to carry out the procedure.^[5]^[6]

References

↑ "The Key Difference Between a Policy, Process, & Procedure (and Why it Matters For Your Business!) - SweetProcess" (in en-US). SweetProcess. 2013-04-19. http://www.sweetprocess.com/what-are-the-differences-between-a-policy-a-process-and-a-procedure-why-knowing-this-is-the-key-to-scaling-and-automating-your-business/.
↑ "ISO 9001 Documentation - What is required? | 9001 Council" (in en). http://www.9001council.org/documentation-requirements.php.
↑ Collections Trust, Developing a documentation procedural manual, accessed 28 June 2023
↑ Keene State College, Purchasing Manual, updated 30 October 2017, accessed 28 June 2023
↑ "What is a Work Instruction?". 2018-09-15. https://staff.wiki/239,Page,what_is_a_Work_Instruction,KB.aspx.
↑ "Implementing an ISO 9001 Quality Management System". 2019-09-17. https://www.mcedd.org/documents/IMCP/Ebook on How to Implement an ISO 9001 QMS.pdf.

Procedure (Business)

References

See also