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1. Customer relationship management: Customer relationship management (CRM) is a term applied to processes implemented by a company to handle its contact with its customers. CRM software is used to support these processes, storing information on current and prospective customers. [100%] 2024-01-08 [Business] [Marketing]...
2. Customer-relationship management: Customer-relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ... (Social) [100%] 2023-10-30 [Customer relationship management] [E-commerce]...
3. Customer relationship management: Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels ... (Social) [100%] 2023-12-03 [Customer relationship management] [Marketing techniques]...
4. Customer relationship management: Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels ... (Process of managing interactions with customers) [100%] 2024-01-08 [Customer relationship management] [Business computing]...
5. Customer relationship management: Customer relationship management (CRM) is the practice, generally using data analysis to examine massive volumes of information, by which a company or other organisation manages its connections with its customers. Data is collected from a wide variety of sources by ... [100%] 2024-01-08 [Customer relationship management] [Office and administrative support occupations]...
6. Customer interaction management: Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. Normally, a CIM application will be deployed in a contact centre and used by the ... (Software) [63%] 2023-12-14 [Customer relationship management software]
7. Customer data management: Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain feedback. CDM includes a range of software or cloud computing applications designed to give large ... [63%] 2023-12-29 [Data management]
8. Integrated customer management: Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. (Social) [63%] 2023-09-28 [Customer relationship management]
9. Customer lifecycle management: Customer lifecycle management or CLM is the measurement of multiple customer-related metrics, which, when analyzed for a period of time, indicate performance of a business. The overall scope of the CLM implementation process encompasses all domains or departments of ... (Social) [63%] 2023-10-04 [Customer relationship management]
10. Customer involvement management: Customer involvement management, CIM, is a marketing management method that takes customer orientation further than customer relationship management. CIM identifies and develops ways to involve customers in the business and product development process, such as design, marketing, sales, customer service ... (Social) [63%] 2023-11-18 [Customer relationship management]
11. Customer communications management: Customer Communications Management (CCM) is software that enables companies to manage customer communications across a wide range of media. Originally, customer communications referred to printed documents, archived digital documents, email and web pages. (Software for managing customer communications) [63%] 2023-12-29 [Marketing software] [Marketing techniques]...
12. Customer acquisition management: Customer acquisition management is a set of techniques used to manage customer prospects and inquiries generated by marketing. Customer acquisition management can be considered the connection between advertising and customer relationship management to acquire new customers. (Social) [63%] 2024-04-07 [Customer relationship management]
13. Customer: Early societies relied on a gift economy based on favours. Later, as commerce developed, less permanent human relations were formed, depending more on transitory needs rather than enduring social desires. (Social) [63%] 2023-11-15 [Sales] [Supply chain management]...
14. Outsourcing relationship management: Outsourcing relationship management (ORM) is the business discipline widely adopted by companies and public institutions to manage one or more external service providers as part of an outsourcing strategy. ORM is a broadly used term that encompasses elements of organizational ... (Social) [63%] 2023-12-16 [Outsourcing]
15. Partner relationship management: Partner relationship management (PRM), used especially in IT industries, is a system of methodologies, strategies, software, and web-based capabilities which help a vendor to manage partner relationships. The general purpose of PRM is to enable vendors to better manage ... (Social) [63%] 2023-12-15 [Partnerships] [Supply chain management]...
16. Supplier relationship management: Supplier Relationship Management (SRM) —gestión de las relaciones con los proveedores— (suministradores, acreedores) es un término que describe los métodos y procesos de una empresa o institución que adquiere productos y servicios para establecer relaciones positivas con otra empresa que ... [63%] 2023-12-30
17. Employee relationship management: Employee relationship management (ERM) manages the relation between the various employees within an organization and is considered to be a specific field of Human Resource Management. ERM is the process of adopting controlling methods and practices to regulate employee relations. (Software) [63%] 2023-12-30 [Human resource management software] [Business software]...
18. Business relationship management: Business Relationship Management (BRM) is viewed as a philosophy, capability, discipline, and role to evolve culture, build partnerships, drive value, and satisfy purpose. BRM is distinct from enterprise relationship management and customer relationship management although it is related. (Social) [63%] 2023-11-27 [Management by type] [Business terms]...
19. Enterprise relationship management: Enterprise relationship management or ERM is a business method in relationship management. Wikipedia is not a collection of links and should not be used for advertising. (Social) [63%] 2023-12-31 [Customer relationship management]
20. Supplier relationship management: Supplier relationship management (SRM) is the systematic, enterprise-wide assessment of suppliers’ strengths, performance and capabilities with respect to overall business strategy, determination of what activities to engage in with different suppliers, and planning and execution of all interactions with ... (Finance) [63%] 2023-11-09 [Business models] [Procurement]...